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Joe Marconi

Management
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Files posted by Joe Marconi

  1. Fluid Leak Procedure for Service Advisors

    Fluid Leak Procedure for Service Advisors
    Isolating a customer’s concerns about a fluid leak can be difficult at times. A proper customer interview is performed by asking the right questions. It is important to get the correct information to the technician. The wrong information may cause the technician to go in the wrong direction, wasting valuable labor time.
    For example, when a customer states that his transmission fluid is leaking, we need to keep an objective mind. The customer may be thinking transmission fluid because of the reddish color of the fluid he sees on the ground. Some car companies, such as General Motors, use reddish color antifreeze, which can be mistaken for transmission fluid.....

    50 downloads

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  2. Handling Upset, Unhappy Customers

    We all have upset customers, from time to time. How you handle the situation may make the difference for not only your reputation, but just might save you from losing a valuable customer. The following are a few tips to help you through during those rare times a customer is upset with you or your shop.

    39 downloads

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  3. Cooling System Inspection Form

    Cooling System Inspection, Overheat and/or Leak Form

    33 downloads

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  4. Hold An Effective Meeting

    Periodic meetings can energize your shop, help to motivate people and ensure that your employees are working as a team. Sharing knowledge and working toward a common goal or goals is crucial for the success and future of any company. While team meetings can help you achieve your goals, too many meeting are ineffective; many are boring and accomplish nothing.

    38 downloads

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  5. Time Management

    You are a shop owner, which means your day is filled with personal tasks, emergencies, phone calls, running the business, handling customer problems, managing people, meeting with salespeople, on and on. Effective time management is vital to your success. Without an effective time management plan, you will end up at the end of the day, feeling as if you did not accomplish anything. You will also never achieve your goals. Wasting time eats away at your ability to remain profitable.

    49 downloads

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