Love The Biz

This is matrix I have been using for years. 

That seems somewhat like how the parts matrix should be, or pretty close to how I already do it, but off a bit.  So if you bill actual time, versus book time, how then can you give an Estimate before the repair?  If you have a Mechanic who don't routinely make book time, or perhaps run into a snag, removing a part, you already quoted the job?   Nothing worse than calling those folks back for more money.   And even worse, if they arrive and your bill is higher than your estimate.   I have never really had an issue , explaining mark up on parts.   I tell them I could never get parts that inexpensive as they are online.    I know that Repair Pal, is not our friend.  Folks are looking that up, immediately after sending them the DVI.    Also now with Napa's Estimator as well.  But folks understand I am covering that part, for whatever amount of time, I advertise.   

On 12/5/2018 at 8:05 PM, ScottSpec said:

I've thought about making the change many times. It sounds good on paper, but obviously I have not been able to convince myself to try it yet. It would be a radical change, but I am thinking more and more seriously about it. While it would eliminate some of the discussion with the customers about parts costs/markups, the more beneficial part to me is to be able to predict my costs and charge accordingly. I would not have to hope to sell a lot of parts.

Scott

Wouldn't the customer just complain then about your labor rate?  Compare it to the dealer per say?

On 4/8/2018 at 8:38 PM, spencersauto said:

We are the only shop in town so removing from our services would be a disadvantage on our end. We've seen a large increase in sales since we added courtesy inspections to oil changes and repairs. If we don't do it some quick lube will and will also sell them the maintenance while they are there. 

Plus the oil change is the most important service, because it allows you to get the vehicle up in the air, to perform inspection.   That is the loss lead, to the Steak and Potatoes feast.  I would never not offer an oil change.   

Would you consider doing a seller finance for the right individual?

Are you retiring or is there another reason you are selling?