Russell McCloud
Free Member-
Posts
2 -
Joined
-
Last visited
-
Days Won
1
Russell McCloud last won the day on August 27 2022
Russell McCloud had the most liked content!
Business Information
-
Business Name
Accurate Automotive Attention
-
Business Address
1495 S 3rd Avenue, Yuma, Arizona, 85364
-
Type of Business
Auto Repair
-
Your Current Position
Shop Owner
-
Automotive Franchise
None
- Website
-
Banner Program
AAA
-
Participate in Training
Yes
-
Certifications
ASE Master; AAM
Russell McCloud's Achievements
-
Russell McCloud started following Why You Don’t Want a 5-Star Google Review Rating
-
Why You Don’t Want a 5-Star Google Review Rating
Russell McCloud commented on Joe Marconi's blog entry in Joe's Blog
Absolutely correct on the negative reviews, they are important. Most important is how you respond to them. Being defensive does not work! Acknowledge the person's concern and then a reasonable response depending on the circumstances. The best reply? It's the one where you have already identified the customer, contacted them, and made things right or at least done your best to do so. Then the reply starts out with: "Thank you for taking my call, it was nice speaking with you. We appreciate.... blah, blah, blah" of pleasantries if possible. Or even if the call is a disaster, it shows you took the time to call and make an effort. Speaks volumes about the company and most everyone will forget the complaint and focus on the fact that you took action. I'm probably the only one who gets e-mail or phone solicitations promising to remove negative reviews (yeah, right!). I have fun with it and ask them why in the world I would want to remove negative reviews, they are vital to the business. Throws them for a loop every time! It's fun listening to them stumble around and try to understand your response. LOL! -
credit card machine fees
Russell McCloud replied to sparkerauto's topic in Accounting, Profitability, & Payroll
I recommend "First Data". Rates as low as 1.5% all inclusive. It varies a bit based on the type of cards the company receives. The Canadians put a bit of a pinch on us during the winter, last year it got close to 2% a couple of times.