Top Dog

I got around this problem by opening a parts store. I found I was misssing a segment of my local market of the DIY guys. So now they buy parts from my store and occasionally come to my shop to have them installed. Some people understand it is the same business others think they are saving a buck. What I do is tell them I will take 10% off the labor if they buy the part from my store and have my shop install it. The store drives traffic to the shop. I did this because I am located in a rural city so it works for me. I am not sure this would work in a larger city.

I have been using Mitchell for 3 years and no complaints. I call the help desk about once a month to figure stuff out and they are great. The only thing I don't like is they don't train you on how to use the system. The want you to watch videos. For the money I am spending I would think they could come out and train shops.