Bspencer4

Does anybody know of any bilingual technician training programs or classes in the Phoenix area?

Arizona shop owners we just switched to flat rate for our technicians. We offer a 30 hour guarantee. My question is do you require technicians to clock in and clock out? Are we required to pay overtime for hours worked over 40 hours clocked even if they flagged less? Who did you consult about this? Our technicians like to work over 40 hours to get flag hours in should we not allow this? 

Does anyone know of any online training programs for Service Writers that are really good? Looking for sales training and just continuing education for my service writer.

Thank you

Does anyone know of any online training programs for Service Writers that are really good? Looking for sales training and just continuing education for my service writer.

Thank you