Thank you for the feedback. We have made a lot of changes. As an example, we have hired alot of folks who have been in the industry for awhile. Lori, Gary, Paul, Rhonda, Ronni, Meghan were all from Customerlink who had amazing client services. Lori was with Customerlink 14 years and worked with thousands of shops. I'm listening and improving. We all are. Please email me at todd@kukui.com at anytime for suggestions. Or call/text my cell.