brian lorenzo

They out grew that place. It's 4 bay shop and they are katie bing to a 6 bay. 

I have an opportunity to rent a 3rd location in a fairly busy area with a lot of potential. Problem is the current shop that is there owns the building and is moving 3 1/2 miles down the road will be the land lord. 

Is this a good idea? anyone else have this situation?

April was our lowest in sales since my first 3 months of opening. Car count down, ARO DOWN

I am need of some advise. So the last year and a half we have had an up and down roller coaster of a ride. I have spent pat of my time trying to get our newest location up and running and neglected our original. In that time I have had a rash of "bad" employees, both techs and counter people. Quite a few upset customers and quite a turn over. 1 or 2 in particular have completely destroyed our reputation. We lost our core clientele as well as low car caking l, aro and overall phone calls and business. During this stretch, we would have great months when I or my GM would be there full time, then the complaints, and crash when we relaxed. April this year we had our worst month since 2008 right after 4 consecutive good months. Does anyone have any type of suggestions on how to go about repairing the damage that has been done? 

I am looking to add a direct mail campaign, we do ballpark and a local coupon magazine. Any suggestions? What is working best for you?

I had a client drop a vehicle off with an estimate from a local dealer, along with the estimate was a inspection for that looked like it was entered into a computer program and printed out with a generic estimate. This looked very professional and was looking for something like it. Does anyone have any suggestions?