When Exceptional Customer Service Is Not Enough in Joe's Blog A blog by Joe Marconi in AutoShopOwner Team Posted March 18, 2013 I have been in the same situation, I had to rethink my pricing strategy and how I sell the work from several incidents like that in the past. Now, I use AC Delco in most vehicles, Napa and the best parts that the customer's budget will allowed with my margin built in. If they want economy parts I note it in the invoice.
When Exceptional Customer Service Is Not Enough
in Joe's Blog
A blog by Joe Marconi in AutoShopOwner Team
Posted
I have been in the same situation, I had to rethink my pricing strategy and how I sell the work from several incidents like that in the past.
Now, I use AC Delco in most vehicles, Napa and the best parts that the customer's budget will allowed with my margin built in.
If they want economy parts I note it in the invoice.