spencersauto

We charge $25.00 per day after the 2nd day of completed repairs. I have only had to enforce once and I did collect. Every customers know the amount and the length of time we will need before the repairs are completed. With that being said I usually will give a couple of days, but if they tell me it's going to be more than that then I inform them of the storage fee.

Thank you all for your replies. To top it off this morning his inspector license was revoked for not handling a ticket he was issued earlier this year. The scales are about even when I weigh risk vs reward. It's very hard to find good techs in the town were in. My lead tech is leaving in April due to his wife's job relocating.

I have a tech whose been with me a year. He's been written up twice in the last 90 days. He is currently on a 90 day probation For not following shop policies and procedures such as cell phone use and not performing his duties as assigned in the employee handbook. He had eight years experience with Mazda and I was aware when I hired him there would be a slight were learning curve coming from the dealership to independent. Well were year into it and we seem to still be at point a. He has only run 40 hours one week of the 52 weeks he's been with us. He lacks at diagnosing even the simplest things such as a noise or coolant leak are difficult for him to diagnose. Last week he wrote a vehicle up to replace the transmission. He replaced the transmission and the vehicle is still doing the same thing. My lead technician had to step in and show him the proper steps to diagnosing the vehicle . It very well could have needed the transmission but it needs a pcm as well. Now I'm stuck holding the bill. My dilemma is my lead tech will be leaving in April I'm very concerned that this technician will not be able to handle diagnosing without direction from my lead tech. Question to all of you is do I cut my losses now or continue on with trying to lead the tech in the right direction?

His hours really depend on if my lead is doing all the diagnosing. If he isn't diagnosing he averages about 30 hours per week.

I have a technician that I hired about 10 months ago. He came with 8 years experience from a Mazda dealer and some quick lube experience. We knew there would be a transition from going to a dealer with one make to our independent shop. He was hired with the understanding he would diagnose, repair and also do state inspections. I'm finding after 10 months that he is still lacking on the diagnosis side and sometimes even repair especially if he runs into something difficult. He is currently being paid $16 per hour on a 40 hour week and then $10 a flag hour. My lead tech is leaving in March and my dilemma is this tech will be lost with my lead. It took him 2 hours to diagnose a overheating issue which ended up being a cracked radiator and then the following day 3 hours to diagnose an ac issue. My question is should I cut him now, or change his pay. I feel like I'm not getting the bang for the buck.