Jodie
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Posts posted by Jodie
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I have several male customers who have stated openly to my face that they hate women or think they're stupid. I usually tell them that shouldn't matter, because they aren't going to have to deal with any of my girl stuff anyway. I have told 2 to get the heck outta our shop, and they did. One keeps coming back. So I told him he can keep coming back, but here are the rules...if he is insulting, I add labor because it takes work to put up with him. (He thinks that's funny). He kept it up, and I just started calling out numbers. He asked what that was, and I told him that was the rising stupid tax I was adding to his bill because he is insulting the very person giving him an estimate. Yes, he escalated it. Turned into a standoff. I also added $50 to the estimate. When he was given the total, he was told that the extra $50 was added because of his abuse. He laughed and had no problem paying it. So hey, he thinks it's funny, I have thick enough skin to tolerate him, and I get to buy a new something for myself every time he's in, because he can't resist nasty comments about women. I won't change him, but I can make it worthwhile! (And no, $50 is not the going rate to insult me...shop joke now!)
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Are there any AfterMarket Shop Owners in here?
in Running The Shop
Posted
Perhaps have the vendors you use do the legwork for you. That's an added benefit they can provide you, as a buyer. I have a vendor that does just that...I can order parts online, see availability, and even check labor guides, interchanges, and fitment. Because of that, it's my first place to shop. Really where I get nearly everything, because it is consistent, and they have shown they take us seriously by providing us with tools to help the ordering process. If I know part prices, associated labor, etc., it means many times I can make a decision on the fly. We are a mom and pop and do straighforward stuff with some classics thrown in (and the occasional tractor dropped off in the lot). It also helps in a small shop, if your front-end person is not necessarily a car guy (me). By providing that info to the desk person, the wrench doesn't have to stop and weigh in on an estimate (increasing bottom line). Just a thought...the information must be out there...ask and you just might receive, if they can see how it would cement a relationship with you!
Cheers