Teri W.

We are 12/12 here. If there is a life time warranty on the part, then we will pass that on to the customer, but they need to pay the labor if it is out of warranty.

I made referral cards and put the customers name on the back of them. New customers get $20 off first visit and customer who referred them gets $20 off their next visit. Its been working pretty good so far.

I was wondering, do you actually require the cards be presented, or do you let it slide if a customer comes in without the card, but mentions it?