Bossman

Had 2 of them back to back. Boy how I suffered. That was a year ago and I am finally back where we belong. I hired a guy that was a general manager for a hotel chain. They bleed customer service like we all do.

Little knowledge of cars but learning fast.

I ask myself that same question every single day. I always worked as if I owned the business and I think that is what made me who I am.

But I have to tell you after an episode I had the other day, I have a new attitude. You WILL be held accountable for you actions. Employee showed up late after being specifically told he better not. It was explained to him why. He showed up 45 minutes late anyway. I cancelled his training and told him when I get 6 months of "Good Behavior" I will send him.

Not backing down anymore. We are not the bad guys we give them jobs and benefits and other perks and they think we are the bad guys?

I have Bernie. Korean war vet wounded many times. Kept getting sent back. When he went in he was 6'2" bull. He now stands about 5'6" and has to wear a neck brace.He has been in and out of the VA hospital since the day he got home. He still deals with PTSD. He sleeps in a chair because he sleeps most comfortably that way. His wife sleeps on the couch so she can be close to him. He just found out he now has double lung cancer. I cried in front of him when he told me. After the crap he has survived now this. The most amazing thing is throughout all this he is as upbeat as anyone I know. Like Mike said when you look at stuff like this my problems are nothing.