My manager took day off yesterday, so I decided to step into his role and oversee shop production for the day. Boy, the things I uncovered! How does anything ever get done? The schedule is a mess, jobs not checked out early enough, too many wait customers, too much conversation among the techs, and they even took a lunch break!
By noon, I was so frustrated that I needed a gin-n-tonic to calm down. (Just kidding, actually drank an Ice tea).
I pushed all morning long MY WAY, and everyone pushed back. So, after their “Lunch break”, I decided to do more observing than interfering. And guess what happened? By the end of the day, all the work was done, all the customer problems were solved and everyone ended up on a high not. What? How could this be?
I need to take some of my own advice, and let go of control. Not doing things MY WAY is not always a bad thing.