I’ve been thinking a lot about a phrase I’ve used for years:
Processes win wars.
Just about everyone I know agrees with that statement. Every top shop operator understands that strong, well-defined processes lay the foundation for a great work environment (a purposeful culture) and clients who like and trust you.
Yet I continue to wonder why so many automotive repair shops—legitimate businesses—have so few written processes in place.
Why is that?
Is it the word process i
“I never have enough time.”
“I can’t believe I didn’t finish that project.”
“When will I ever get to what really matters?”
“I need more time.”
Sound familiar?
If you’ve ever thought—or said—any of these, you’re not alone. In fact, most high-performing professionals repeat some version of this almost daily.
Ten years ago, who would have thought we’d use the word bandwidth to describe our mental energy? Today, it’s common to hear, “I’ve run out of bandwidth,” as a reason a pro
