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About this blog

A Blog by Joe Marconi, co-founder of AutoShopOwner , owner of Osceola Garage, and  Business Development Coach at Elite Worldwide, Inc.

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Workflow Process, Reducing Comebacks

To Reduce Comebacks, Build Quality into the Workflow Process

To Reduce Comebacks, Build Quality into the Workflow Process After World War II, Japanese engineers toured American factories and were impressed by the speed and volume of production, especially in the U.S. auto industry. What they weren't impressed with was the high number of defects and the extensive rework required at the end of the production line. While the Japanese learned from the American production system, they refined the concept by adopting a better approach: building quality int

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