kgilliamjr

I just started using them. They have a lot of things to offer. They seem to get the weaknesses of Mitchell and come up with solutions. They have a lube sticker printing software program that calculates the next service by your choice of good-better-best oil change with intervals set by you. The next service due is calculated by miles per day if the vehicle has prior service history. Then it will automatically set the next appointment on the calendar. In speaking with them they have been very helpful when I have questions as there are many features that they offer. They have weekly webinars on using the program. They have different invoice layouts that are easier for the customer to understand like grouping each labor op separately by part, labor and total for each job. They are customizable as well.

In addition to the 3 default interval settings, the latest release contains a Community Recommended Interval. This option allows users to select the Normal or Severe interval for that YMM vehicle. Additionally, that setting is remembered for that YMM and is used everytime that YMM is serviced. This was introduced to address the lawsuit regarding the 3 months 3000 mile global standard being outdated.

I wanted to start an incentive plan for my technicians to try and light a little fire behind them to WANT to try and get the jobs done quickly (my shop currently pays hourly - no flat rate). Does anyone have a good incentive plan that they have used or are using currently at their shop? Any assistance or advice would be greatly appreciated!

When paying an hourly rate you could create a tiered pay matrix. When charged hours range between

00.00 - 50.00 pay $15.00/hour

50.01 - 70.00 pay $17.00/hour

70.01 + pay $20.00/hour

The number of hours the tech is payed for is up to you (Actual hours or Charged Hours)