Juli Southard

On 2/2/2024 at 5:07 AM, RYAN B said:

The Aligner and the rack total is probably close to 90,000. But we use the rack as a lift, we do a fleet of ambulances that get the brakes changed every 10,000 miles and several other fleets that the rack now allows us more headroom and service ability on these fleets. The ceiling height in my shop isn't great so the flush mount rack gives you a few more feet of height plus its 16,000lbs.  

Do the ambulances require special specs or equipment? Do you do them while the rack is on the ground?  That's how we do 1 ton trucks.

Just now, Juli Southard said:

Do the ambulances require special specs or equipment? Do you do them while the rack is on the ground?  That's how we do 1 ton trucks.

and what do you charge for these? Thanks  ~  Juli

I've got to remember that line "Sounds like you're not ready to have your car looked like, my name is XYZ, I'm here when you're ready".  Not defensive, very professional.  I just had a phone call like this earlier this week.  He wanted to tell me his diagnostic of the problem, but his repair choice had nothing to do with the problem.  I had to gently let him know that, which set him off just a little, defensively. He said he'd call me back, which I doubted.  He did two days later.  I think he got my same answer from other shops.  That's prob. my least favorite conversation, when a prideful customer (man or woman) think they've got it figured out and their mind is made up.  My response to that is "I can do what you ask, but if it's not the answer and the problem is still happening, there is still the charge of the repair.  This is why I am recommending the inspection before the repair."

My bookkeeper HATES QB online!!  ADP charges per payroll, with some other fees, same for Innovative Business Solutions.  Yest. talked to a rep from GUSTO, they have a plan called "Payroll Only", that'll run about $60 per MONTH (three employees for us)! They came up more than once on Google searches as #1 according to research companies.  QB screwed the pooch on this decision.  I also didn't know about this happening from them directly, I found out through the newsletter from my shop software company AutoFluent (TABS).