Our shop began with AutoVitals well over a year ago with Digital Inspections. We are now SmartFlow enthusiasts that cannot imagine life before.
As the only Service Advisor for 4 techs, I have more tools to save time and better inform and engage with customers both new and existing.. What is the result you may ask ? An increase in ARO $$$, shorter phone conversations for approvals because the customer has had the opportunity to review actual pictures ( and educational ) videos. Time saving chat messaging with audible links for the technician and advisor speeds up communication !! This feature keeps the tech working, and allows the SA to continue to work the magic that we do. Technicians have immediate access to customer history at their fingertips as well as previous recommendations and factory service schedules.
The retention side is AMAZING !! Reminders are automated and customized to be sent when you want the "audience" you choose to target. You have a Solutions Advisor that makes the process as easy as can be. No more being put on hold for eternity or the never returned call from nameless CRM companies. Customer call backs are now on your dashboard, so no more stacks of work orders or stickey notes all over the place. There is even a smart phone app, for customers to have quicker access to your shop as well as appointments and service history.
The entire AutoVitals staff is truly dedicated to making your business as efficient and profitable as it can be possibly be. Features are being added on a regular basis and when they are added, you will find that many come from suggestions that are discussed by other users and staff on multiple user forums and workshops.
If you don't want your shop to be left behind in the advancing digital age, you ABSOLUTELY need AutoVitals.
