ScottSpec

Why is it that we as shop owners get frustrated with customers who price shop and don't look at the value or quality of the service we are providing yet when we go to purchase products like oil, all that gets discussed is price? Before we discuss the price we are paying for something like oil, shouldn't we first discuss the type and grade of the oil? What about the supplier? Are they reputable? How do they treat you? Do you trust them? How long is it going to take them to get a delivery to you if you run out? Aren't these all the questions we recommend consumers ask before taking their cars for service? I know I pay more for most of the part, products, and supplies that my shop sells, but I also know I get great service which is far more important to me. I value the service and quality of these products and suppliers, the same way I hope my customers value the service we provide. fnevets, I recommend you talk to other shop owners in your area that you respect and find out what they are doing for oil? Good luck with your new business. Scott

I launched a web based shop management web site earlier this year. It is call SMOTGO or Shop Manager On The Go. Since it is web based, it is very simple to set up and start using. It is a free service and you can access the site anywhere you can get connected to the internet. It has estimating, invoicing, inventory management, vin decoding, CRM and marketing tools. Being web based, it offers a lot of features the traditional programs do not. Currently is short comings are lack of integration. My desire is to add integration in time, but there are no immediate plans. The site is at https://www.smotgo.com and the site about SMOTGO is at http://www.smotgoinfo.com The next phase of the project is the SMOTGOAUTO site. This will be for the consumers/customers to go to view their vehicle history, documents, make appointments etc. If you have any questions, you can email me at [email protected]. Scott