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General Discussion
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Every Auto Technician Should Do This Before Workin…This video gives great ideas for how a shop can protect themselves. It's solid advice that should be performed before any vehicle gets pulled inside the shop. 12:01Spring Clean Your Finances: 5 Steps Every Business…With spring upon us and the weather warming, it’s the perfect time of year to do some good spring cleaning. However, it’s not just our homes that can benefit – our finances can benefit from intentional tidying up and decluttering as well. This can lead to increased efficiency, better cash flow, and improved overall financial health for our businesses if done right and done consistently. In this blog post, we’re sharing 5 essential steps to spring clean your finances each and every year. 5 SAnybody near Fort Myers Beach want to work on my 2…Hey all, Retired 5+ years ago and spend half my time down here in Florida. Haven't been on the forum in a few years. When I am up home in Ohio the tire dealer that bought my business and rents my building from me takes good care of all my vehicle service needs. My Mini needs a few things and I'd like to hook up with someone from this forum close to me down here. Belt is squealing so probably needs a new belt, tensioner and idler pulley. Also need a new right side window motor. An
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Automotive Repair Shop Management
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Don't Oversell Your CustomersTrying to oversell your customers almost always generates uncomfortable feelings in your customers and possibly bad reviews. Here's a good example. Listen to the first 30 seconds of this video... https://youtu.be/jBpMe36GoW0?t=173An Uncomfortable Question, But I Have to Ask it...…A shop owner friend of mine recently interviewed a technician he was looking to hire. At the end of the interview, the tech turned to my friend and said, “If I get hired, I would like half cash off the books, and half by check.” My friend replied, "That’s not happening.” I hope to not sound naïve, but does this still happen? Please, I have been around for many decades, and years back this was common. But I hope that we have progressed as a profession through the years. Tell me I amWhy Do Service Advisors Struggle with Booking the …I know two things about booking the next appointment. First, many struggle with it. And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them. We all know that retention is less costly than new customer acquisition. So why do so many service advisors struggle with this?
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