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  • General Discussion

    • Raise Your Labor Rate Today!
      Got your attention? Please read on... In case you were hibernating the last year and half, you had to notice all the increases around you. From food, gas, utilities, taxes, insurance, etc., etc., etc. Not to mention all the training and tool investment we must make from now on, to remain in the business. I have been preaching this for decades: As an industry we don't charge enough, especially when it comes to labor.  While there are ways to increase labor dollars, for example: bec
    • Repair Shop Sales Mix
      Hi all - first time poster here. I’m opening a quick repair / tune up shop in California soon so Im trying to get an idea of what the financials will look like. If I offer the below services when I open, what Product Sales percentages would be reasonable to expect? For example, is assuming ~30% of sales coming from Oil Changes too high? Too low?    Service Sales % Oil & Filter Change   Transmission Fluid
    • used auto sales
      I am planning on adding used car sales to my auto center, in atlanta, ga.  Any advice on software, buying, selling, financing, evaluating, reconditioning would be appreciated.
  • Regional Automotive Shop Management Discussions

    • 2021, Slow Start, But Gaining Traction!
      After a slow January and multiple snow storms in Feb, 2021 is beginning to shape up and gaining traction.  Being less than an hour north of NYC has its challenges, but all the pent up demand is greatly improving business. The roads are packed, so people are driving. My prediction? A very good rest of 2021! 
    • Rebound in New York
      A ride to the Mall with my wife today (yes, I went to the Mall, got a problem?) gave me assurance that things are really getting back to normal. The stores were full, the roads were packed and expect for the masks people are wearing, you would think it's just another ordinary summer weekend!   
    • Normal Summer, at least for our business
      I can't speak about all businesses in my area, but the repair shops are doing ok. In fact, most had a normal or near normal summer.  A few weeks back we had a major storm that knocked out power for nearly the week. That killed the week. But aside from that, we had a very good June, July and August.   With a miserable March and April, this was a great morale lift and financial boost. The only  down side is the affect COVID is having on other businesses, like restaurants, deli's, sport busine
  • Automotive Repair Shop Management

    • Why you need a Google My Business page for your sh…
      If you want to become a successful independent auto repair shop, it’s essential that you have your sights on not only developing a long-term strategy for expanding your customer base but also pivoting in a way that has sustaining momentum.  The key to accomplishing this strategy is not by focusing on gigantic steps, but by achieving a steady stream of small efforts, which means using effective and trusted tools that are specifically designed for you as an auto repair shop owner. Fully utili
    • Anyone use Otis from Openbay?
      I saw a quick demo on Openbay's Otis, an interactive chat program that works with your website.  Does anyone use this feature, or know about it? Here is a link: https://solutions.openbay.com/
    • Face Mask Required Signs
      Do you have a face mask required sign up at your shop or have you made one? I was browsing around and found these on Amazon:


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