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  • General Discussion

    • A/C stop leak
      I recently bought an A/C recovery machine. I've heard plenty of horror stories of these machines being destroyed with stop leak.  I spent the money on a "stop leak" detection kit. Just had a car come in my shop that is full of stop leak.  Didn't even move the ball in the test kit.  Asked customer about it and they have been putting in cans of freon from every source around for months.  I'm sure some with stop leak.  Obviously it's not working as the system is still leaking. My question is how do
    • Nervous in Virginia
      The ongoing "special session" of the Virginia legislature can best be described as "the inmates are in charge of the asylum."  A couple of weeks ago HB5130  was introduced as follows: following the declaration by the Governor of a state of emergency pursuant to § 44-146.17 that includes or is followed by any additional executive order in furtherance of such declaration that includes a stay at home or shelter in place order, employers shall (i) compensate its essential workers at a rate not
    • Shop Owners! It's Time to Cash in on Opportunity a…
      We, automotive shop owners of America,  must take the opportunity of a lifetime and turn it into a bunch of success stories. What opportunity?  Look around you. The world is in turmoil. COVID-19, social unrest, uncertainty about the presidential election, the economy, how are we going to get out kids back to school, on and on and on. While the world is spiraling out of control, we have the power to make big changes to our auto repair shops.  And it can all be positive!  The Opportunity
  • Regional Automotive Shop Management Discussions

    • Normal Summer, at least for our business
      I can't speak about all businesses in my area, but the repair shops are doing ok. In fact, most had a normal or near normal summer.  A few weeks back we had a major storm that knocked out power for nearly the week. That killed the week. But aside from that, we had a very good June, July and August.   With a miserable March and April, this was a great morale lift and financial boost. The only  down side is the affect COVID is having on other businesses, like restaurants, deli's, sport busine
    • Rebound in New York
      A ride to the Mall with my wife today (yes, I went to the Mall, got a problem?) gave me assurance that things are really getting back to normal. The stores were full, the roads were packed and expect for the masks people are wearing, you would think it's just another ordinary summer weekend!   
    • Winter Car Counts Good, Sales Off
      Usually the winter drops off in sales, but along with car counts.  This year is different.  Customers seem consumed with debt and worried about thier finances, and putting off needed vehicle maintenance.  Not good.  In the long run this leads to breakdowns and larger repair bills. 
  • Automotive Repair Shop Management

    • Are you really happy with your Management System?
      Most of are familiar or use the more popular Automotive Business Management systems, such as MItchell 1 or RO Writer.   However, there is a lot of concern among many shop owners that these companies in particular are not meeting the needs for the modern automotive repair shop.  What system do you use and/or what systems have you checked into that look promising?   
    • The Most Important Position in Your Shop May Surpr…
      Most of you probably already know what I am about to say:  The Service Advisor position is the most crucial position in the shop.  I know, I know, what about the mechanical work done by the techs?  Well, that's important too, of course.  For the most part, customers spend their hard-earned money and most of time don't really know or see what was done to their car.  Let's face it, the customer can't see the water pump or T-belt. And most of the time, the customer does not feel any difference
    • 4 Words I'm Really Tired of Hearing!
      What are the 4 words I'm tired of?  "It's a leased car" I don't know about you, we don't fold when someone says to us that they are driving a leased car.  No matter if you own your car or lease it, the car has to be safe for the road and for the occupants.  They other day, a customer told my service advisor, "I don't believe in ever changing the Cabin Air filter, it's a lease car and leave it alone." My service advisor replied, "Sir, can I at least remove the dead mouse from the filter


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