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Incfile.com


Incfile.com


Incfile.com

  • General Discussion

    • Is the General Auto Repair Shop Model Still Sustai…
      When I started as a young auto technician in the mid 1970s, working in a general automotive repair shop was a lot simpler. After all, we mostly worked on GM, Ford and Chryslers, and most of the work was mechanical. Fast forward to today, can the General Repair shop model still work?  Today's techs who work in general repair shops have to bounce from Toyota, to Honda, to Nissan to GM to  BMW, to Hybrids, and on and on. And then switch gears to a Ford pickup diesel. Techs also need a wo
    • Shop Owners: Don't Fall Victim to Complacency
      I was speaking to a fellow shop owner recently. When I asked how was business, he replied, "Ok, I guess, a little slower than normal."  I followed up with another question, "Have car counts slipped?" He replied, 'Funny you should ask, car counts are good, in fact, very steady. It's sales that are off."  As a business coach, I see this all too often. Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don'
    • Mobile Service, going to the customer by request.
      I keep getting a request now and then to go to someones house. I am starting to wonder, is it because they think it would be cheaper, or is it like in that show billions, where the guy has so much money, he can afford to pay chef ryan to come to his house to cook dinner.   How much would it take to get each of you to come to my house to work on my car? Honest answers, and you have to give an amount.
  • Automotive Repair Shop Management

    • Booking Your Customer's Next Appointment - REVISIT…
      This is a topic that is often discussed and heavily debated. The fact is that these days the average consumer does not think about auto repairs or preventive maintenance as they did 20 to 30 years ago. Plus, back then cars broke down a lot!   Today, we need to be proactive about setting the customer's appointment. Too many shops spend a lot of money to get NEW customers, when they HAVE customers right in front of them everyday. Why not bring them back? Do you have a process that
    • Low Technician Production May Not be the Tech's Fa…
      As a business coach, I get to speak to a lot of other coaches and clients. One the more popular topics is on tech production: How to increase overall billed labor hours. While the tech must be accountable for his or her efficiency, many factors are at play here regarding overall production, for example: Skill level Training Available tools, the right equipment and information  The speed of the service advisors building estimates Does the shop have workflow sys
    • AIR CONDITIONING REPAIRS AND PROBLEMS SOLVED
      We used to have many comebacks and warranties on Air Condition Evac and Recharges.  Since the new process we are using, we DO NOT have returns.  Believe me I hated doing Air Conditioning.  It was always warrantied for a year and having to redo it.  Here is our new procedure: We use the H2 tracer gas leak detector service kit LD9TG kit by Robinair This kit includes service port adapters for both R134A and R1234 YF systems. The kit also includes a leak detector LD9-TGX and a regulator. Y


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