Are there are any repair jobs your shop prefers to not do for whatever reason? 

Long story but I need to know what this green wire is for or what circuit it's in. It's the harness in the left rear of the car that goes from underneath up into the left quarter panel.  Thanks and Happy New Year, hope your shop is doing great!  

I haven’t been around much but I want to wish everyone a Merry Christmas and a better New Years. 

2021 started off real slow, with Jan and Feb being the worst months.  March to August were very good, with sales hitting our goals.  September is a little slower than we like it to be, but I feel we are trending in the right direction, with customer coming back to us that we have not seen in over a year. No complaints. Could it be better, of course. But all good and moving forward! 

After a slow January and multiple snow storms in Feb, 2021 is beginning to shape up and gaining traction.  Being less than an hour north of NYC has its challenges, but all the pent up demand is greatly improving business. The roads are packed, so people are driving. My prediction? A very good rest of 2021! 

A ride to the Mall with my wife today (yes, I went to the Mall, got a problem?) gave me assurance that things are really getting back to normal. The stores were full, the roads were packed and expect for the masks people are wearing, you would think it's just another ordinary summer weekend!   

Has being approved by an insurance company made a difference to your bottom line? I had a vehicle towed in recently and the customer's insurance company was to pay for the work done. About a day or two later an insurance adjuster showed up to the shop, gave an inspection and approved our location. The caveat was that the invoice he eventually submitted was a complete lowball. I'm wondering if it was that particular company (small and regional) or would a major insurance company provide a more re

We have been a long time user of RO Writer (10+ years) but feel it is somewhat behind the times when it come to features. We are also using AutoVitals on top of it which we absolutely love. We have been using it for a little over 2 years. Along with that we are using The Back Office for our Quickbooks interrogation. We also use an outside payroll processor to handle all benefits, payroll and retirement. I used to handle all this through Quickbooks and chose to outsource a couple of years ago to

Most of are familiar or use the more popular Automotive Business Management systems, such as MItchell 1 or RO Writer.   However, there is a lot of concern among many shop owners that these companies in particular are not meeting the needs for the modern automotive repair shop.  What system do you use and/or what systems have you checked into that look promising?