Changing The Industry

Lucas always says, "the problems never vanish... we just find better problems." But what do better problems look like, exactly? For that discussion, we’re joined by Sam Johnson, the owner of Beachside Tire and Auto Repair in Bluffton, SC. We cover a whole host of topics with Sam, but what’s most important is listening to his mindset and the way he approaches the challenges he’s facing at his own shop. Sam deals with better problems and our conversation with him will show you exactly what that entails. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Tom Schearer shares his approach to employee retention and motivation. Tom is the owner of Schearer's Sales & Service, a European specialty shop in ...

One of the best ways to attract and keep great talent is being a well-equipped shop. There's nothing more frustrating for a good technician than not having the ...

One of the best ways to attract and keep great talent is being a well-equipped shop. There’s nothing more frustrating for a good technician than not having the right tool to do the job properly. That’s especially true of diagnostic equipment. But, what is the right tool? There are so many options out there, it's difficult to know what the best value is for repair shops today. To discuss this David & Lucas are joined by Brandon Dills of Jarhead Diagnostics. Make sure you listen out for Brandon’s pick for THE scan tool to have right now in your repair shop. Find out more about Brandon at https://www.jarheaddiag.com/. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Maylan Newton is a more than 30-year veteran of the automotive trade. Adding his achievements as a business owner to formal education, his accomplishments ...

What does it take to get the information from the OEs into the scan tools we use every day at the shop? Connecting the tool manufacturers that serve the ...

What does it take to get the information from the OEs into the scan tools we use every day at the shop? Connecting the tool manufacturers that serve the automotive aftermarket with the OEs is the job of the Equipment and Tool Institute or ETI. Lucas and Dutch had an opportunity to sit down with the Executive Director of ETI, Brian Plott. As someone whose job is to connect the automotive aftermarket with the OEs, Brian was able to bring a unique perspective on the current state and the future of our industry. Also Dutch goes on several rants… So listen out for those. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Maylan Newton is a more than 30-year veteran of the automotive trade. Adding his achievements as a business owner to formal education, his accomplishments ...

A lot of technicians dream about owning a performance shop. Cool technology, even cooler cars, and lots of horsepower... What's not to like? But what does ...

A lot of technicians dream about owning a performance shop. Cool technology, even cooler cars, and lots of horsepower... What's not to like? But what does owning a performance shop actually look like? Is it what was portrayed on television in years past or on YouTube today? To answer that question, David & Lucas are joined by Mike Maleski, the owner of PSK Auto Repair in White Oak, Pennsylvania. In this candid conversation, Mike reveals the truth behind owning a performance shop. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Maylan Newton is a more than 30-year veteran of the automotive trade. Adding his achievements as a business owner to formal education, his accomplishments ...

This wasn't supposed to be an episode... David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M ...

This wasn't supposed to be an episode... David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC. However, the conversation was so impactful, David decided to release it as a full episode. Enjoy! Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Take these steps when considering hiring your next technician. Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop ...

Every shop owner understands the importance of having standardized systems in their business. But, how do you systemize the customer service experience?

Every shop owner understands the importance of having standardized systems in their business. But, how do you systemize the customer service experience? How do you systemize ensuring consistency in how you make the customer feel during and after their interactions with everyone at the shop? Is it even possible? To answer those questions, David and Kyle Logue of Essex County Auto Repair in Middleton, MA is joined by Charlotte Purvis the author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand. For over two decades, Charlotte has been able to develop and use the Customer Communication Formula to help positively influence millions of customer service interactions. In this podcast, she explains the principles behind the formula and talks about the specific and actionable tactics she lays out in the book. You can pick up the book on Amazon: https://amzn.to/2Kmf789 You can reach out to Charlotte at CharlottePurvis.com. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Take these steps when considering hiring your next technician. Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop ...

We're all aware of how difficult it is to find technicians, so what do you do as a shop owner when you're ready to move out of the bays and into an office? How do ...

We’re all aware of how difficult it is to find technicians, so what do you do as a shop owner when you’re ready to move out of the bays and into an office? How do you proceed if you find the right person, but they don’t have the knowledge and experience needed for you to detach yourself completely from working in the shop? David & Lucas tackle this very issue as well as a few other topics with the Senior Vice President of Opus IVS, Kevin FitzPatrick. Kevin is a shop owner himself, as well as just having served as the president of ETI, the Equipment and Tool Institute (https://www.etools.org/). So, he brings a unique perspective on what we can do as shop owners. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop owners go from struggling to stay open to being the go-to shop in ...

In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute. We discussed the principles ...

In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute. We discussed the principles behind six sigma and the Toyota way and we found the conversation to be one of the most important we’ve ever had on the podcast. Typically the second portion of the conversation is reserved for All-Access Patrons, but some of the things Jim had to say were too important to keep from everyone. If you haven’t listened to episode 14, stop and listen to that first, then come back to this episode for the second half. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop owners go from struggling to stay open to being the go-to shop in ...

In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute. They discuss some of the principles ...

In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute. They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues. These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business. If you're going to listen to the bonus content of only one episode, this is the one. Just head over to http://asog.site and click on the “become a patron now” button. All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming an all-access Patron is only $6 a month. Support the show (https://www.patreon.com/AutoShopOwnersGroup)