I really don't see the need for a AI to handle my conversations. Customers service is about building a relationship with the client. I'm telling you no customer wants to talk to a machine. They want human interaction. Persoanally want to feel the customers voice and understand their needs. But you be you.....BTW DVI are also a waste.....customers want a verbal explanation. Yes we do share pictures. We have been texting with Riptide for 6 years. But texting has its own limitations. Customers still your to explain verbally the cost and reason for the repair....all these other systems are for to masking weak selling technique. In fairness they may work for a tire store or something like that.... but not a full service auto repair facility.
Anyone use Otis from Openbay?
in Management Software, Web Sites & Internet
Posted
I really don't see the need for a AI to handle my conversations. Customers service is about building a relationship with the client. I'm telling you no customer wants to talk to a machine. They want human interaction. Persoanally want to feel the customers voice and understand their needs. But you be you.....BTW DVI are also a waste.....customers want a verbal explanation. Yes we do share pictures. We have been texting with Riptide for 6 years. But texting has its own limitations. Customers still your to explain verbally the cost and reason for the repair....all these other systems are for to masking weak selling technique. In fairness they may work for a tire store or something like that.... but not a full service auto repair facility.