JT1

Could it lead to more buisness if a car is sold and on the carfax it shows you as the servicing shop for the vehicle?

What could you lose if your customers don't want their info on that site? Isn't privacy important to lots of our customers? I have always made their information available to the customer if they wanted it.

I would think that that is confidential information that could not be released without the customers permission. I think that could be a can of worms for the repair shop. It could also open up liability for the shop. What if records show that your shop replaced a ball joint in 2007 and now it is on the third owner and that part failed in 2010 and someone was killed? A smart lawyer may be able to do something with that.