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ASOG Podcast

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  1. The advice to think like a CEO is often given to shop owners as it forces you to think outside the day-to-day operations of your shop. David & Lucas had a chance to sit down and have a conversation with Carolyn Coquillette, who is a technician, a shop owner, and a CEO. They cover several topics, including technician training and whether or not the move to all-electric vehicles will spell the end of the industry as we know it. Listen to how Carolyn approaches these issues as it is abundantly clear she thinks far outside day-to-day operations. Supp
  2. Lucas always says, "the problems never vanish... we just find better problems." But what do better problems look like, exactly? For that discussion, we’re joined by Sam Johnson, the owner of Beachside Tire and Auto Repair in Bluffton, SC. We cover a whole host of topics with Sam, but what’s most important is listening to his mindset and the way he approaches the challenges he’s facing at his own shop. Sam deals with better problems and our conversation with him will show you exactly what that entails. Support the show (https://www.patreon.com/AutoShopOwnersGroup)
  3. One of the best ways to attract and keep great talent is being a well-equipped shop. There’s nothing more frustrating for a good technician than not having the right tool to do the job properly. That’s especially true of diagnostic equipment. But, what is the right tool? There are so many options out there, it's difficult to know what the best value is for repair shops today. To discuss this David & Lucas are joined by Brandon Dills of Jarhead Diagnostics. Make sure you listen out for Brandon’s pick for THE scan tool to have right now in your repair shop. Find out more about Brandon a
  4. What does it take to get the information from the OEs into the scan tools we use every day at the shop? Connecting the tool manufacturers that serve the automotive aftermarket with the OEs is the job of the Equipment and Tool Institute or ETI. Lucas and Dutch had an opportunity to sit down with the Executive Director of ETI, Brian Plott. As someone whose job is to connect the automotive aftermarket with the OEs, Brian was able to bring a unique perspective on the current state and the future of our industry. Also Dutch goes on several rants… So listen out for those. Support the show (http
  5. A lot of technicians dream about owning a performance shop. Cool technology, even cooler cars, and lots of horsepower... What's not to like? But what does owning a performance shop actually look like? Is it what was portrayed on television in years past or on YouTube today? To answer that question, David & Lucas are joined by Mike Maleski, the owner of PSK Auto Repair in White Oak, Pennsylvania. In this candid conversation, Mike reveals the truth behind owning a performance shop. Support the show (https://www.patreon.com/AutoShopOwnersGroup)
  6. This wasn't supposed to be an episode... David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC. However, the conversation was so impactful, David decided to release it as a full episode. Enjoy! Support the show (https://www.patreon.com/AutoShopOwnersGroup)
  7. Every shop owner understands the importance of having standardized systems in their business. But, how do you systemize the customer service experience? How do you systemize ensuring consistency in how you make the customer feel during and after their interactions with everyone at the shop? Is it even possible? To answer those questions, David and Kyle Logue of Essex County Auto Repair in Middleton, MA is joined by Charlotte Purvis the author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand. For over two decades, Charlott
  8. We’re all aware of how difficult it is to find technicians, so what do you do as a shop owner when you’re ready to move out of the bays and into an office? How do you proceed if you find the right person, but they don’t have the knowledge and experience needed for you to detach yourself completely from working in the shop? David & Lucas tackle this very issue as well as a few other topics with the Senior Vice President of Opus IVS, Kevin FitzPatrick. Kevin is a shop owner himself, as well as just having served as the president of ETI, the Equipment and Tool Institute (https://www.eto
  9. In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute. We discussed the principles behind six sigma and the Toyota way and we found the conversation to be one of the most important we’ve ever had on the podcast. Typically the second portion of the conversation is reserved for All-Access Patrons, but some of the things Jim had to say were too important to keep from everyone. If you haven’t listened to episode 14, stop and listen to that first, then come back to this episode for the second half. Support the show
  10. In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute. They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues. These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business. If you're going to listen to the bonus content of only one episode, this is the one. Just
  11. In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive Management Network. If you’re not familiar with Tom he tends to say out loud what no one else will. This made for a very interesting conversation as we spoke candidly about the ideas behind moving the industry forward. Find out more about Tom's work at https://www.automotivemanagementnetwork.com/. If you’d like early access to each episode as well as the second part of our conversations on the podcast, head over to http://asog.site and cli
  12. This is a special episode featuring 4 shop owners, Andrew Minkler of Bavarian Motor Repairs in Crofton, MD, Tom Schearer of Schearer’s Sales & Service in Allentown, PA, Kyle Logue of Essex County Auto Repair in Danvers, MA, and David Roman, discussing the different challenges within their own organizations and the steps they’ve taken to try to overcome them as it relates to management and leadership. For example, what does it take to become a leader within your own shop, and how does that differ from managing? What does being the manager look like and can anyone be a leader within your s
  13. Most shops can be divided into the “haves”, the “have-nots”, and the “refusing to participate”. Some shops have chosen to invest in factory tooling, subscriptions, and the training needed to become proficient in the different makes. Others, for whatever reason, haven’t done so and may face obsolescence. What obstacles are these different shops facing in the near future? To answer those questions, David & Lucas are joined by Chris Chesney the Senior Director of Customer Training at Advance Auto Parts. If anyone has a pulse on what shops are going to face in the near future, it is Chris. M
  14. David and Lucas are joined by Matt Fanslow, the lead diagnostician and shop manager at Riverside Automotive in Red Wing, MN. Matt is a subject matter expert for ASE and has participated on 18 ASE technical committees. They discuss whether ASE Certification is just a joke or necessary to the future of a vibrant and healthy independent automotive aftermarket. Make sure you check out our website: http://asog.site Get part 2 of this conversation by becoming a patron. Support the show (https://www.patreon.com/AutoShopOwnersGroup)
  15. David & Lucas are joined by Jeff Ford, the owner of Wendell Taylor’s Garage in Stratford, Prince Edward Island, Canada. Jeff bought his business and quickly realized that the old owners were operating with margins that prevented him from building the business he envisioned. The guys discuss how to raise your rates, why it’s important to do so, and what happens when you choose to keep your rates at those 1997 prices. Make sure you check out our website: http://asog.site Become a Patron and receive exclusive perks for supporting the show! Support the show (https://www.patreon.com/Auto

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