GMC Maputo

 

The best repair means nothing if the customer experience is not first-rate. Like it or not, your customers judge you more on the quality of your customer service and the appearance of your shop, than by the quality of the work you do.

this is oh so true, i loose a few hours everyday making sure the customer is happy with the service he is getting, and making sure that i explain everything that was done on the car, and why it was done, yes i loose on the hours but i do retain all my customers.

Interesting perspective

Can't help you, sorry...but good luck.

Ha ha. thanks Joe, i am sure I will survive them, but I like to be 100% certain that what I intend to do is correct.

You have a unique situation. I don't know how you manage, it must make you stronger than most.

Sometimes I wonder how we manage, but it does not help to complain, i have a similar type of machine on the way from Germany, but it is the stand alone machine, so i have to remove the rotors from the vehicle before i can cut them, but, the plus to this is that i can also cut truck rotors Best part is i only payed 200 Euros for it (and another 370Euro for shipping)

Also I try to do as much of the work here "in-house" so that i can monitor that it gets done to the standard i desire.

Hi all

i was just wondering if anyone here specializes in the repair of forklifts, as i have a few coming to my shop next week for maintenance

i am just needing to ask you a few questions.

i don't have one and boy does it cost me, it makes a lot of sense here as we don't have the steady parts supply here, so sometimes we HAVE to use the old disks(we cannot get new disks for particular import models), so that means we have to send the disks off to be cut, i dislike it, but sometimes you have to think of the time the customer spends without his/her car, otherwise i would just order new rotors from South Africa(only country around us with a sort of steady supply) but i don't know if it makes sense for you guys in USA, or anywhere else closer to civilization where rotors are readily available without the headache i deal with on a daily basis here.

Welcome! I am actually looking forward to your views and experiences. Having a business in Africa will no doubt be very interesting for everyone. Please keep us posted and tell us about how life and business is in your part of the world. Having you on board really enhances AutoShopOwner. ASO members are a great group, ask for any help you need. In turn, you will help us by sharing your thoughts, opinions and stories.

thanks to everyone for the welcomes,

I hope to be posting some "ways" of doing business in Africa on here soon, as well as some experiences with customers, my techs, other techs, and some others.

all I need do is find some time, its just a bit hectic at the moment...

but once I have a spare moment I will be adding some content.

thanks again

Hi all

I think that I might be one of the youngest guys on here so I hope I can contribute to your forum in a meaningful but for now i am just learning from what has been posted on here, its actually more like a library to me, that said i should explain how/what/where and who: it is my hope and dream to be operational by the end of this year, I am operating in Mozambique, Things operate at a different pace here, with their being no really reliable workshops that customers can take their cars to, with no serious professional service/or products(all parts will be imported as the "quality parts" here are fit for the waste bin, in other words typical Africa!!! I am Hoping to change this (being German and full of sh*t when it comes to quality does help sometimes, however it can be a burden swimming upstream all the time!!!).

I enjoy reading the posts on the forum as it is a useful source of information and insight, and hope to be contributing soon.

thanks to all the people that made this forum(library) what it is today!!! it is giving me ideas as-well as valuable insight into what actually is part of owning a auto shop.