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Showing content with the highest reputation on 01/12/2021 in all areas

  1. 2 points
    Joe is correct that Covid-19 has affected everyone to some degree. Our gas volume is still off by 30-40% which is both a concern and hardship but repairs have been good so I feel very fortunate. There are a handful of varied businesses that have prospered during Covid such us drug chains, Urgent Care facilities, testing labs etc. Sadly there are so many businesses such as restaurants, movie theaters, hair/nail salons, catering halls, fitness centers, hotels/motels ..... that have closed up permanently. A shopping mall near me has a severe failure rate with 40-50% of the stores shuttered for good. A Hilton in my backyard closed permanently. Huge corporate office buildings in my area still lay dormant with all employees working from home. The overall business climate is still very poor in our are and concerns me. To answer Joe’s question as to what lessons I have learned - Adapt to change as quick as possible, do not financially over extend yourself, realize and react to untapped opportunities, increase and improve communication with customers and employees and be thankful to be able to come to work every morning because too many people are unable to do that.
  2. 1 point
    It's hard to believe that it's almost a year since COVID-19 hit. And for many businesses, and repair shops, it's been a challenge. While many areas around the country have not seen a downturn, there are other areas that have been harshly impacted. Areas such as mine have seen a decline in miles driven per customer of up to 50% or more. Just consider working from home, the drastic decline of going out to dine and other activities, a decrease in after-school activities, a decease in youth sports, buying online and every other action that has become the norm, and it adds up to a negative impact for so many shops. NOW, you know ME. I always put a positive spin on everything. At this too shall pass. COVID-19 will be behind us and we need to prepare for great times ahead. I urge everyone to focus on people: Your family, your employees, your customers, and the community. With regard to your customers, they will remember you and their experience long after the water pump or mass air filter you replaced in their car. If you are having a decline in sales, here a few tips: Establish your new goals, look at your expenses, reevaluate your breakeven, make sure your labor and part margins are in line. BUT, never forget that your most important strategy is the culture of your business. Lastly, cherish every minute with family. This Crisis has brought Clarity. And let's never forget the things that money cannot buy.
  3. 1 point
    @xrac I’ll echo what @Joe Marconi said, hope you guys recover and get well soon!
  4. 1 point
    Above all, Frank, the health and welfare of everyone is number one. I hope that you and your tech recovers fast, with no continuing issues. When I hear stories like this, it really opens my eyes once again as to the seriousness of this virus. As a small business that relies on a constant input of customers, this virus will no doubt take a toll on many repair shops. Keep us updated and best of luck.
  5. 1 point
    And it keeps on affecting. One of my techs and yours truly have tested positive. I have the shop with no one to enter the building except people that I have no symptoms and are waiting on test results. Trying to clear out cars that are in the shop so people don't go days or weeks without them. Maybe not perfect but I think it will be effective. So far it only feels like a mild head cold.
  6. 1 point
    A lot has happened since last Winter. In some ways it's seems like years have past. Tough times reveals how tough people really are. My hope is that everyone learns from the events of COVID and takes those lessons to continue to push forward in business and in life. And of course, take the time to celebrate the things that money cannot buy. Life, health and family.

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