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Showing content with the highest reputation on 03/09/2018 in all areas

  1. 1 point
    In the end we got the car assembled and running, and made money, worked out well in the end.
  2. 1 point
    Well, I'd take some good notes and document what happened. Send the customer and email and leave a voicemail explaining that the initial evaluation is complete and estimate reassembling the car, and completing the no start evaluation once it's reassembled. Sent from my SM-G955U using Tapatalk
  3. 1 point
    From what I see and have heard finding the right people is becoming harder and harder.. Why is this? Is there a true shortage of good people, is there an over saturation of shops, are there programs out there creating "lazy mechanics ie parts throwers" ? Is it just decades of schooling pushing people to go to college and become a doctor, dentist, lawyer, or accountant and not enough put on the trade industry? Is it the cost of tools and schooling that does not appeal to the younger generation? It seems building that family for a successful business is getting as hard as diagnosing today's cars..
  4. 1 point
    I type the plate # into Mitchell when they pull into the driveway, the customers name pops on the screen if the car has been in before. Hi Mrs Wilson... They can't believe my memory is so good. Hehe I cheat
  5. 1 point
    How you address a customer depends on how they introduce themselves. When I meet someone for the first time and they tell me, "My name is Tom Smith", I will use Tom. If the person tells me "My name is Mr. Smith", then I will use Mr. If the person is significantly old than me, I will always use Mr, Mrs, etc. If I know someone is a doctor I will always refer to them as doctor. When I am not sure I may use Mr or Mrs, but it depends on the customer. I prefer to be on a first name basis if i can, and I don't think it's too casual. I think the more you can establish a friendly relationship, the better. Hope this helps.

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