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Showing content with the highest reputation on 02/16/2017 in all areas

  1. 1 point
    Absolutely worth the time and money. Great speakers, some of the best shop owners in the country. I've already signed up for this years conference.
  2. 1 point
    Books that I have read and enjoyed include 6 Tires and No Plan, Integrity Selling for the 21st Century, and You Can't Teach a Kid to Ride a Bicycle at a Seminar.
  3. 1 point
    $129 is really expensive for the lease and that is probably where they are making up the difference. I pay $29 each a month for my machines and they are new.
  4. 1 point
    I wanted to give everyone here an update. I saw this thread a couple of weeks ago and reached out for more information about it. John contacted me personally by phone and answered all of my questions. I decided to give TextBox a try. I have tried several "free" texting programs and even used Mitchell Pro Pack for almost a year. Every free program I used left something to be desired, and Pro Pack was so cumbersome that we never used it. To me one of the most important aspects is that the phone number remains the same. Customers don't need to remember another number!! They can text the same number that they would call!. John got me set up rather quickly and kept in contact through the whole process. He even contacted me a few days later to make sure everything was working out. The program is very easy to use and even my "not so tech savvy" service advisor is loving it!! the message templates make it quick to let a customer know their vehicle is ready and the auto reply for after hours texts is awesome. I also really appreciate the personal service that I have received from John and the crew. Anytime you have a question, you just text support and they respond immediately and will call if necessary! Now I know this may sound like I'm on the payroll, I assure you I'm not. I just wanted everyone to know that if you've been looking for a texting program like I was, don't hesitate to give this a try, I think you'll be glad you did! -Scott Scott's Automotive 2600 NE McDonald Lane McMinnville, OR 97128 503-472-9622 [email protected] www.scottsautomotivemac.com
  5. 1 point
    Another good one is The 21 Irrefutable Laws Of Leadership by John C. Maxwell
  6. 1 point
    Haven't heard that one. Visa/MC interchange rates are higher than 1% and I don't know of a way to get around them, unless she is saying she will charge you 1% on top of the interchange rates. $129 per month for a machine is expensive, Most lease rates are in the $30-45 range and the cost to buy outright maybe in the $400-$800 range depending on the machine. If you aren't doing a lot of volume, maybe the extra that is being charged for the machine and the monthly fee makes up for what would be lost on the interchange rates. They seem to be always trying to come up with a way to say and do things to make it look cheaper than what you have. I wouldn't change processors without seeing a comparison based on my current statement and an explanation of exactly how they get to their price based on my statements transactions. Also I wouldn't go into any kind of contract without being able to get out, if what they say doesn't pan out in the first month or two. One problem we had when changing processors once, was not getting out of our contract with the processor, but getting out of an equipment lease early, as these are usually done through a leasing company and done on a 36 or 60 month term with automatic renewals. Lots of things to check into when making a change, seem to learn something new every time we change.
  7. 1 point
    I have always been taught tires are a separate income line with a separate GP target. I would not and do not break out oil changes/oil services for that gives me an inflated number which makes me feel good but does nothing for the true number. As we try to grow our businesses capturing all services (loyalty) is key and will lower our numbers but should be part of the measurement IMO.
  8. 1 point
    I just started reading Be Obsessed last night.
  9. 1 point
    E-Myth by Gerber is essential. My Current fav is Be Obsessed or Be Average by Grant Cardone
  10. 1 point

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