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Hacks - - What do ya get with a coat hanger and duct tape? One hacked car repair.


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Hacks

 

Two cars pull up in front of the shop. (The drivers didn't come in; I heard all of this from my office window. Maybe they didn’t realize that sound travels.) The boyfriend opens the hood to his girlfriend’s car. They both stare at the engine, she tells the boyfriend that she was supposed to drop the car off for an engine miss by some part store that told her to come here. So all she wanted was a ride home. The boyfriend mumbles how he knows everything about cars and there's no reason to go to a repair shop, and how these repair shops are just going to scam her. Then proceeds to tell her all about his great mechanical skills along with some very crude specifications that "these guys" (the repair shop I guess) wouldn't know anything about them. (Can’t say I’ve ever heard the term “donkey power” before. He probably meant horse power but, she bought it… he’s the expert you know.) After about a half hour in front of the shop they got back in their cars and drove off. The more I heard the funnier it got and the less automotive savvy he made. The last thing he said was, "I'll stop at the super discount part store on the way home and pick up the parts I need, and if they don’t have the right stuff I’ll just make it work."

Warning – Warning Hacker Alert!

 

I’ll bet there will still be something wrong when this guy gets done, and that “something” is going to be a hacked repair job. It’s not just the all-knowing boyfriend hacks out there or the crazy uncle with a toolbox, it’s also the fly-by-night mechanics that seem to pop up from time to time who take a stab at repairing a broken hose with a coffee can and pipe cleaners, or use some old plumbing parts for an exhaust pipe. Somewhere, at any given moment, some hack is trying to super glue a plastic section back onto the intake manifold, duct taping a hole in the air cleaner box, or blocking off the rear brakes with a plug in the master cylinder so he doesn’t have to deal with changing out the rusted brake lines that are buried along the frame. Then he tells the customer, “It’s fine, you don’t need rear brakes. There overrated anyway.” Or, the body shop guy who adds a few extra drywall screws to the front grill or fender and then blends them in with a layer of bond-o and paint. Looks great until rust sets in or the next guy has to take off that grill to fix the hack job they left underneath it. (Yea, been there…)

 

I’ve seen globs of body putty inside fender wells, two wires twisted together with household electrical wire nuts, different sized threaded nuts jammed onto ball joints, to a distributor welded to the block. The list is endless. It just boggles the mind at some of the ludicrous ways some people have attempted or should I say “accomplished” some unorthodox repair on a car. Bailing wire, aluminum foil around a fuse, bathroom faucets for radio knobs, a 2X4 wedged between the block to keep the alternator belt tight, and if 6 butt connectors within a foot of multi-colored wires ain’t enough for ya … add 2 more scotch locks and 3 more wires, now you’ve got a class “A” hack job!

 

By the time these hackers get done chances are the cost of a proper repair has just gone sky high, and in most cases if the owner would have brought their car to a reputable shop in the first place they probably could have saved money in the long run. If I was given the chance I’d like to take some of these cracked socket heads and stand them in front of all the guys in the shop just like in one of those old Technicolor westerns of a Calvary outpost. You know, the scene were the slacker solder is in front of the formation and is being reprimanded by his superior officers. One officer reaches over and rips the insignias off of his uniform; another officer takes his rifle and yanks all the military chevrons and buttons off. The now “x” soldier is stripped down to nothing more than a tattered shirt, torn trousers and a pair of boots. A command is shouted out and a small squad of armed men march this now defrocked solder out of the open gate. I personally would offer my services to remove any insignias and all these slacker-hackers tools and march these wanna-be mechanics right out of town with a squad of mechanics shouldering their very large torque wrenches as if they were rifles just like in one of those old westerns.

 

Every trade has their hacks, but for some reason the automotive field has a few extra ones compared to the rest. It could be the number of cars out there, or the lack of any agency watching over parts sales and installers. This might dictate the overwhelming number of poor decisions, bad planning, or just pure ignorant wrench spinners out there. I’d bet some of these hacks started out in their driveway slappin’ parts on the neighbors cars for pocket change, (Diagnosing and repair ain’t part of their procedures.) and when they couldn’t get the problem solved correctly they resorted to shoe strings and bubble gum. When it doesn’t fix the car, the neighbor, being neighborly, won’t say a word to them. Instead, they bite the bullet and pay to have it repaired at regular shop. (So much for saving money huh?)

 

Years ago, most of the working trades that you could get into right out of high school, didn’t require much in the way of advanced training. Things like, brick laying, carpentry, electricians, plumbing, mechanics, painters, heavy equipment operator, etc. You would start as a helper and work your way up as the boss seen fit. If you showed up for work every day, on time, did what you were told to do, and got along with the rest of the crew, before you knew it, they let you try your hand at it. That’s still true in a lot of trades, and it’s still true for the mechanic/body shop trades as well. However, times have changed since then, and more advanced issues confront the modern mechanic. The automotive field has become a technical nightmare of electronics and advanced engineering. Now, more than ever, hacking a repair together only means a comeback or worse.

 

I suppose, as long as there are screws, clips, nuts, bolts, and tools at the handy dandy department store, somebody is going to tinker around with their car and hack it up. Job security for the professional mechanic to say the least. I guess I should be saying thank you to all those hackers out there. They make a lot of extra work in the shop, but to be honest, I’m still shaking my head wondering how in the world ya do ……… what ya do.

 

 

 

 


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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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