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    • By bantar
      It seems that Goodyear corporate stores are changing their business model from Tire and Repair Service centers to strictly tires.   The franchise stores are free to continue their old business model.    Around here, the corporate stores are going to close down on January 27 for 2-3 weeks for a major remodel and possibly? rebranding.   They will sell tires and do alignments, but will not be able to align if they need repair parts.   I've not seen any official statements on this, so I don't really know more than the scuttlebutt.
      It looks like Hunter will have a great year this year as a result.  I saw a brand new Hunter Revolution tire machine in one of the local stores already.
      I stand to benefit from this change as we may see some of their repair business.   Since I don't sell tires, I'm not a Goodyear competitor, which allows them to safely refer repair business to us.   Almost everyone else around here sells tires.   We refer quite a few folks to tire-only stores, so Goodyear will now be on my referral list.
    • By CAR_AutoReports
      Hey Everyone,
      I'm Ricardo from Complete Auto Reports.  You may have heard about the shop management software that we made at a shop in Linden NJ. 
      We've been really busy over the last year trying to refine the process at a shop through the software.  We have come up with something we think that people can and will benefit from.  We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets.  
      We've taken our software and made a free package that allows the following from any device with a updated and functional browser:
      Take appointments from your customers Digital Vehicle Inspections - Included in every service request and sent to each customer if performed Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed Ratings - Customers can communicate ratings directly to you Messages - You can communicate with customers through the platform Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners Sales Reports 100% mobile - Works on everything from your 5inch iPhone to your desktop. 
      You can presently upload all of your customer information: name, address, phone numbers, email.
      Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs.
      Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.

    • By Joe Marconi
      If there is one thing that doctors and dentists do very well, it's that they book the next appointment for their clientele. I have heard every excuse possible why many auto repair shops don’t do this.  But the fact remains that everyone in your shop today will need future service and repairs. And the question is, “Are they coming back to you.”

      Another reason for booking the next appointment is that there are times when not all the recommended services were done today. Some were postponed due to budget and prioritizing what’s most important.  So, before that customer leaves, make sure the customer commits to a future date to have the work done. After all, why did you recommend it in the first place?

      Car delivery is the time to review all the work done today, continue to build the relationship and to inform your customers of upcoming work and services. But don’t leave it to chance that the customer will remember. Be proactive, discuss future dates and put those dates in your calendar.  

      Lastly, call customers a few days before the appointment as a reminder. If the appointment has to be moved, then move it.

    • By Jeff Ford
      Hi everyone.  My name is Jeff.  I'm in Prince Edward Island, Canada.  Just purchased the shop I've been working at since 2006 last week.  Excited to get to work!  Awesome site, I've spent hours reading all the posts and catching up.  Looking forward to contributing and learning from such a great group of shop owners.  Thank you all!
    • By Joe Marconi
      In my opinion, competition is actually good for the industry, and good for your repair shop too.  It keeps us focused and forces us to maintain pace with other repair shops.  It drives us to take a look at our own business to see where and how we can make improvements.
      Don't worry about the competition.  And never compete on your competition's features. Find what sets you apart; your differentiation factor.  Deliver world class service and promote your culture to your employees.  
      So, how do we handle the competition?  Learn from them, but don't copy them.  Become the best you can be.  Promote a culture of customer caring with your employees. The rest will take care of itself.
      Your thoughts?
       
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