Jump to content


Article: Square Peg Round Hole ----- Bad information means more work...

Recommended Posts

Square Peg Round Hole


I’ve made a career out repair cars; it’s a great living full of all kinds of surprises and new adventures. It’s not a career for everyone but for those who have done it for as long as I have we’ve all seen the changes in the way we approach car repair. Our tools and techniques have evolved right alongside of the cars we service. But there is still one fundamental thing that hasn’t changed… a knowledgeable technician/mechanic who understands the complexities of the modern car and how to properly diagnose and repair them. That all starts with the good technical information.

Years ago performing repairs and diagnosing problems was done with the help of those oversize manuals. Some were bound, others not, but for the most part, it was still ink on paper. These manuals spent a lot of time on the edge of a fender and went through a lot of abuse before they were either replaced or taped back together. (Like a lot of mine are.) Every type of information, specifications, and procedures were between the covers of those manuals, and as time passed the volume of information kept growing, as well as the thickness of those manuals. When the PC (personal computer) became the norm so did the way we get our information. Most often it was offered on CD’s or floppy discs when they first came out. That wasn’t that long ago, but, these days everything has gone internet.


In the days of the paper manuals I would take a pencil and scratch notes on the margin of the pages or scribble another line between the words on a page so that I would have a reminder of a change or update for a certain procedure. After a while there were a lot of personal notes in those big heavy books. With the CD’s it wasn’t as easy… however, most of the CD’s were just a transcribed editions of those early books. So, whatever changes that I kept on the margins of those books weren’t part of the CD, which meant I would have to revert back to the old books on occasions.

With the internet services we have today, there is a notation section that I can jot my little cheat sheet information down and store it for later use. I still find some things that just don’t make any sense when I’m looking up some information though, just as it was with the book form there a times when even the great internet information is amiss, slightly off, incorrectly labeled, poorly explained, and… OK, OK, enough of the pleasantries … the truth of the matter is… it’s just flat wrong!

There’s a certain amount of frustration a mechanic goes through when looking up something like a fuse box for instance on a certain car or truck and you get to the “correct page” only to find out that it’s the wrong fuse box. Now you have to go back through, change the year or something and see if you can find a match to the fuse box you’re actually working on. It can be maddening at times trying to dig through the maze of information. Especially when things aren’t where they should be.

Another area that will put you into an early coronary or psycho ward is the component locator section. (You know, if the consumer knew how much time is spent just trying to locate some of these out of the way components they may take away from this experience a whole new appreciation of their mechanic.) I’ve got to admit a doctor only has two different models to work on, be it, some are large and some small…But, all the parts are (generally) in the same place…or at least they’re supposed to be. In a car, not a chance. Every year the manufacturers gotta move things around to accommodate either a new design or some other change. I’m never surprised when the locater tells me a part is on the left side of the glove box and it’s not. Then the chase is on, you find a wire that matches, maybe a relay that’s in the circuit you’re working on, or some clue that leads you to look elsewhere… finally you locate it under the center console and not behind the glove box. Yep, been there…done that. (Time to write a note about this one.)

It’s like trying to put the preverbal square peg in a round hole sometimes. The harder you try the harder it seems to get. Ya just have to be aware that sometimes that peg just doesn’t fit and it ain’t going to fit. You’re on your own to find that component, labor time, or procedure. It’s just another challenge in the automotive repair business that a lot of folks out there are not aware of. To me, it can be the most frustrating part of the job. I may know what the problem is by looking at the wiring diagram or from a scanner reading but when it comes down to getting to that ailing part and it’s not where it’s supposed be, I’ll guarantee it’s not a good time to ask me, “How’s it going?” Kinder words may have been spoken in the past… but not right about now!

Just the other day I got a 09 Hyundai in that had a bad alternator in it. With the aide of the wiring diagram, meters, and a quick scan I was able to determine the condition of the alternator. The next step was to get the thing out of the car. By the book it was only supposed to take a couple of hours… uh - huh… sure… sure it does. The only way to get it free from its encasement was to get the coolant fans out of the way.

I had to explain to the customer that the book time for the job was wrong before I even started. And, like most people who get an estimate from their mechanic that they aren’t agreeable with they start to call everyone else on their list of repair shops. Of course, everybody else has the same labor rate that I found… but nobody on the list had ever taken an alternator out of that particular car before either. The car was still too new; it was just out of its factory warranty, so I was the first to see this guy’s car outside the dealer. (Lucky me….)

With almost the entire front end of the car dismantled the alternator finally came out. What an ordeal… not only was the job made difficult by the extraction but worse by the customers concerns that I was overcharging. (Pictures helped by the way.) Cooler heads prevailed in the end; it’s all part of my job to explain things as well as to fix things. FYI; Labor guides are called “guides” not labor quotes, just keep that in mind.


You can bet I made a note on this one. In more ways than one, it was one of those square peg in the round hole problems, and I’m sure it won’t be the last one either.



Click here to view the article

  • Like 1

Share this post

Link to post
Share on other sites

  • Similar Forum Topics

    • Goodyear exiting the repair business

      It seems that Goodyear corporate stores are changing their business model from Tire and Repair Service centers to strictly tires.   The franchise stores are free to continue their old business model.    Around here, the corporate stores are going to close down on January 27 for 2-3 weeks for a major remodel and possibly? rebranding.   They will sell tires and do alignments, but will not be able to align if they need repair parts.   I've not seen any official statements on this, so I don't really know more than the scuttlebutt. It looks like Hunter will have a great year this year as a result.  I saw a brand new Hunter Revolution tire machine in one of the local stores already. I stand to benefit from this change as we may see some of their repair business.   Since I don't sell tires, I'm not a Goodyear competitor, which allows them to safely refer repair business to us.   Almost everyone else around here sells tires.   We refer quite a few folks to tire-only stores, so Goodyear will now be on my referral list.

      By bantar, in General Automotive Discussion

      • 3 replies
    • Seeking/open to Partnership for Repair Shop Planning

      Hey All, My name is Karla, I had previously owned a 3-bay mechanical repair shop in Burlington, VT for 6 years and built it to maintain an outstanding reputation and provide a comfortable income. I had the opportunity to sell my half of the business and finalized that deal this past fall. I have worked in all areas of the auto repair industry over the past 15 years, graduated from a two-year ASE certified auto tech program and went on to earn my Bachelor’s in business and a masters degree in executive leadership.  I have some capital I will be contributing to the planning and opening of a new shop and am very open to meeting potential partners/investors in all areas of the country. I greatly look forward to building something new in a location new to me. Anyway, I’d like to welcome all /any interest and to answer any questions about joining forces in shop planning and management. Please do not hesitate to contact me, thanks for considering! —Karla

      By KDshopNEA, in Automotive Business Opportunities

      • 2 replies
    • Killer Holiday Tip for your repair shop

      Here's a tip I have posted before, but it's worth repeating.  One job that goes unnoticed most of the year is the job of the part's driver.  You get part deliveries all day long, every day, all year long.  Many times, these part's drivers take all the abuse due to wrong parts, the parts took too long to be delivered, on and on and on.  Those drivers may not say anything, but they take it to heart.  So, here's what you are going to do.  Buy small gifts, such as small boxes of candy or chocolate.  Nothing expensive.  During the holidays, give all the drivers one of these small gifts and say "Thank you, I appreciated what you do." Two things will happen. First, the driver will be stunned and will not know what to say, and they will be very thankful that you thought of them.  The second thing that will happen is this:  The very next time those part drivers have three delivers to make at three different shops, what shop do you think they will want to go to first?  Yes...Yours!  

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 2 replies
    • Mobile Auto Repair?

      Hello Everyone! Hope you enjoyed your Thanksgiving as much as I did. I wanted to bring this topic up because of PEP BOYS recent "expansion" into launching their "mobile" service. I was interested in your thoughts. Are mobile mechanics a threat to your shop in any way? What are your thoughts? Do they/can they provide the service that today's cars need? 

      Or, on the other hand, do you operate as a mobile tech? What are the struggles you face. From what I am hearing, people "seem" to expect mobile to be cheaper. 
      Only trying to start a discussion about this - and really because, from what I am seeing, there's a lot of buzz around the Pep Boys effort.  Comments? Really interested to know your thoughts.    Matthew Lee
      "The Car Count Fixer"
        PS: Join me on YouTube and check out this totally FREE on-line course I'm offers- "How to Double your Car Count in 89 Days!"

      By JustTheBest, in Auto Repair Shop Management Help? Post Here!

      • 4 replies
    • Increase auto repair sales by adding to the cart

      Retail stores have known for a long time that adding or increasing the size of shopping carts also increases sales. Consumers may go to the store with a list, but as they pass through the aisles, having a cart makes it easy to add to that list.  While your repair shop does not use shopping cart, the same strategy can used. Every customer that books an appointment as done so with some sort of list; an oil change service, a brake issue, tire rotation, etc.  Through an effective multipoint inspection and looking at service schedules, you can make suggestions to your customers that can add to their cart; essentially increasing sales per vehicle. One last thing: Always make service and repair suggestions to the customer that is in their best interest and have value, and you can’t go wrong.  It’s actually great customer service. 

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 0 replies
  • AutoShopOwner Sponsors