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Quick Lube Owners


CAautogroup

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Hello,

 

We are curently expanding our quick lube due to high demand. I would like to know how other quick lube owners go about running their shops and their daily routines.

 

Do you charge extra for cartridge oil filters, removing skid/cover plates, etc, waste removal/shop fee? What are your procedures in place for upselling? Do you take the customer out to the vehicle? Speak with them in the waiting area? We currently have a program in place, sort of a check list that we go thru to ensure every item is checked visiually. We also document our findings in our programs to avoid any future problems (i.e. the CEL was on before we serviced the vehicle,etc).

 

 

 

 

Thanks for your thoughts and opinions in advance.

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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