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CAautogroup

Quick Lube Owners

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Hello,

 

We are curently expanding our quick lube due to high demand. I would like to know how other quick lube owners go about running their shops and their daily routines.

 

Do you charge extra for cartridge oil filters, removing skid/cover plates, etc, waste removal/shop fee? What are your procedures in place for upselling? Do you take the customer out to the vehicle? Speak with them in the waiting area? We currently have a program in place, sort of a check list that we go thru to ensure every item is checked visiually. We also document our findings in our programs to avoid any future problems (i.e. the CEL was on before we serviced the vehicle,etc).

 

 

 

 

Thanks for your thoughts and opinions in advance.

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