Quantcast
Jump to content


Language Mecánico - - - mechanics understand their own language, and some people use these words without knowing it.


Gonzo

Recommended Posts

Language Mecánico

 

I’ve wanted to learn a third language for a very long time, so I’ve been taking classes in Española. One of these days I might actually be able to hold a conversation in Spanish with some of my Spanish speaking customers. Did ya notice I said third language? Yes, that’s right I already know two languages rather well. English is my first language of course, and my second language is … mechanic.

If you’ve been in the business or around repair shops as long as I have you pick up on the terms and slang of the business. If you’re not familiar with the language let me introduce you to a few of the common words mechanics here at the service counter.

 

“Didya” - Usually associated with an overzealous customer who can’t stand to be away from his/her car for any length of time.

“Didya get my car done yet?”

 

Even though the mechanic has told them that changing out the heater core may take a day or two, they’re never too far away from a phone. Sometimes it’s just a few hours after the car was dropped off, and they’re already calling. “Didya” can also be in a form of a question at the time they pick up their car as well. It generally refers to something they thought you’d run across during the repair. Very rarely does it actually have anything to do with the repair that was just done, but more of a second thought they had, and either forgot to mention or they’ve been talking with someone after they left the shop and were told that they should ask the mechanic about it before they picked up their car.

“Sinchya” - An all-time favorite of mine.

“Sinchya got the car here for new wiper blades, could ya rotate the tires too?”

 

Let’s take a look at this example of replacing the wiper blades. As with most techs you schedule your day around what work there is to do, and you place certain cars in certain bays to do certain types of work. Since changing the wiper blades doesn’t require putting it in a bay, with a lift you save an out of the way stall for just that kind of work. In the meantime you shuffle the “lift” jobs according to their priorities or whether or not parts have arrived, and get those jobs hoisted up in the air so you can get started on them.

You know, there’s a certain type of smile a mechanic gets on his/her face when “Sinchya” comes into the conversation. Anyone in the business knows the smile. That smile isn’t really a full out smile, it’s more of a half snarl and half grin. ‘Cause, if you knew what I was thinking right about then you’d probably not ask, “Sinchya got it here”. The whole time I’m standing there I’m already trying to figure out the jigsaw puzzle of cars in the shop, and how I’m going to get this job on the lift while this customer is waiting on it.

I’m sure the customer is thinking, “You know, it’s not that big of a deal… just rotate the tires… can’t take that long can it?” If I say, “Sorry, bays are tied up right now. If you come back later I could do it.” Chances are they’ll just run down the street to the next shop, so I better make every effort I can to bend backwards and get it done for them.

 

Since the question of “Sinchya” usually comes up after they have written the check for the repair that brought them here in the first place, its stand to reason they expect whatever it is they would like done now as complete gratis. (I think that’s the snarl part of that half smile.)

But, I can't leave out the ultra-classic use of "Sinchya", "Sinchya worked on my car last, it does this now... and it didn't do it before." Don't even get me started on that one.

 

“Bidaway” – Another classic.

“Sinchya” and “Bidaway” go hand in hand.

 

They pretty much mean the same thing, although just like in most languages there are times when certain words that mean the same thing are more appropriate in certain instances.

Example; “Bidaway, can I get an oil change while it’s here?”

 

This is usually brought up after the car has been sitting up in the air on a lift waiting on some special part. The part finally comes in, you get it installed, and lower the car to the ground. You’ve kicked the lift supports out of the way, and are about to drive it out to the parking lot when someone from the front desk comes up to the car window and mentions to you that the owner would like an oil change while it’s here. You know, fifteen minutes earlier and this wouldn’t be a problem. Now, I’ve got to crawl down there and reset the lift supports, check the balance, and raise the dang thing back up. And, of course, it would be one of those cars that you have to be sure to put the lift arms in just the right places so that it will raise up level.

“I’vBinthinkin” – A very dangerous mechanic conversational word.

 

It has more to do with someone wanting to explain some sort of mechanical or electrical spark of brilliance they have come up with; some miracle that all the engineers in Detroit never thought of.

Such as; “I’vBinthinkin, I should run 90 weight oil in my engine, because it’s so thick it would be impossible for it to leak out. It sure would be a lot cheaper than having you change the gaskets.”

 

Can’t argue with that logic now, can I? Depending on how the conversation goes the mechanic may set things straight, or the question asker with their super powered knowledge will be even more determined to try it their way and not take the advice of a mere mortal mechanic.

“Ryashur” - Without a doubt the most disturbing word in the mechanic’s vocabulary.

 

Take a long diagnostic problem, one that required several special tools, maybe a scope, probably a scanner, and a whole lot of time going over procedures and wiring diagrams. The car in question has been to several other shops with no concrete answers from anyone. But through diligence and perseverance the mechanic has solved the problem.

The customer asks, “Ryashur?” (There’s that quirky smile popping up again.) Now I have to explain the whole thing to someone who doesn’t have a clue. But, I’ll run through each step… step by step. Even after explaining everything in detail and there is still a bewildered look on their face, it’s time to break out the hand puppets, model cars, colored flow charts, and a complete set of Encyclopedia Britannica. (It’s quite a show sometimes.)

I’ve only covered a few of the vocabulary words, but there’s plenty more out there. For the young techs, if you don’t know the words, don’t worry, it’s a learn as you go type of language.

If you’re ever at a repair shop and you ask the mechanic something, and he hesitates, stares off into the distance, then gets this half grin on his face… you’ve inadvertently used one of those “mechanic” words. Give him a minute… it’s OK, he’ll snap out of it.

 


View full article

Link to comment
Share on other sites










  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training.  Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes
      Service Advisor Coaching & Training: https://www.advisorfix.com/ Jeremy's Transition to Shop Ownership (00:00:36) Jeremy discusses his transition from service advisor training to owning Freedom Automotive. The Impact of Vision 2024 (00:04:17) Jeremy and Carm discuss the impact of the Vision 2024 event on their lives and the industry. Youth Presence at Vision 2024 (00:04:48) Carm and Jeremy discuss the significant presence of young talent at the Vision 2024 event. Jeremy's Business Growth (00:06:56) Carm inquires about the growth of Jeremy's business over the past eight years. The Importance of Service Advisor Training (00:07:11) Carm and Jeremy discuss the critical need for service advisor training in the automotive industry. Jeremy's Business Transformation (00:08:55) Jeremy shares the transformation of his shop, including significant growth and plans for expansion. The Role of Service Advisors in Business Growth (00:09:29) Jeremy discusses the potential for business growth by adding service advisors and technicians. Customer Service Challenges (00:10:45) Jeremy and Carm discuss the decline in customer service and the impact on the automotive industry. The Role of Customer Experience (00:12:21) Carm emphasizes the importance of creating a great customer experience in automotive repair shops. Parenting and Cultural Observations (00:13:24) Jeremy shares his observations and concerns about modern parenting and societal changes. Firing underperforming staff (00:15:20) Jeremy discusses his commitment to high service standards and the consequences for those who don't meet them. Training and standards (00:16:07) Carm questions Jeremy about his work-life balance and the importance of training in maintaining high standards. NAPA Auto Care Center program (00:16:55) Carm discusses the benefits of the NAPA brand and the Pro Image upgrade program for automotive shops. Employee commitment and performance (00:19:00) Jeremy shares his experiences with committed but underperforming employees and the impact on customer service. Service advisor training and culture (00:21:20) Jeremy emphasizes the importance of daily coaching and the shop owner's role in guiding training and culture. Continuous improvement and learning culture (00:23:03) Jeremy discusses the importance of employees having a learning culture and the availability of educational content. Phone call analysis and customer service (00:24:22) Jeremy explains the value of listening to service advisor calls for assessing competency and customer responses. Service advisor's impact on top-line sales (00:26:26) Jeremy highlights the significant impact of service advisor competency on the shop's top-line sales. Life Cycles with Customers (00:30:57) Jeremy shares a personal anecdote about a customer's car and the importance of understanding customer needs. Building Trust with Customers (00:31:35) Jeremy discusses the importance of building trust with customers and ensuring they follow the shop's process for repairs. Market Trends and Automotive Industry (00:32:52) Jeremy talks about market trends, the impact of COVID-19, and the future of the automotive industry, including the rise of EVs and hybrid vehicles. Success in the Marketplace (00:34:19) The discussion revolves around the importance of solid processes, good people, and effective marketing to succeed in the marketplace. Communication and Networking (00:35:18) The conversation shifts to the significance of communication and networking, including a mention of the Disney Institute's emphasis on personal interaction. Reflecting on Life's Milestones (00:37:21) Jeremy reflects on life beyond 50, the legacy he aims to leave, and the importance of capturing special moments with loved ones.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections    
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Adam Kimmel discusses the refrigerant and thermal management industry. He highlights the significance of air conditioning technology in vehicles, the essential use of fluorine in refrigerants, and the evolution of refrigerants for environmental safety. Adam Kimmel, Koura, [email protected] Show Notes
      The importance of air conditioning (00:00:01) Discussing the significance of air conditioning in vehicles and homes and the commitment of industry professionals. Understanding fluorine in refrigerants (00:01:53) Evolution of refrigerants (00:05:16) Future challenges and developments (00:10:19) Regulations and alternatives (00:14:18) Safety and handling precautions (00:16:10) Engineer training and transparency (00:17:11) Understanding refrigerant nomenclature (00:19:47) Efficiency and GWP (00:25:38) Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.
      Show Notes
      Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions. Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance. Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service. NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability. Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships. Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees. Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees. Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees. Promoting Training (00:20:20) Advocating for the importance of training.  
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      In this episode, Hunt sits down with Jay Huh, a down-to-earth auto repair shop owner from North Carolina who's also a skilled public speaker, coach at Shop Fix, and even a pilot. Jay spills the beans on how he landed a speaking gig at the VISION Hi-Tech Training Expo with just a month's notice and why he's all in on making the auto repair industry better for everyone. His real talk and practical advice are not just about fixing cars but fixing the business side of things too.
      Here's a quick rundown of what Jay shares:
      • Passion Over Profit: Jay opens up about his journey from the brink of personal and professional disaster to finding his purpose in the auto repair world. He's all about giving back, stressing that making a profit shouldn't be a taboo topic.
      • Work-Life Balance: He dives into how he restructured his business to not only be more profitable but to also have time for what matters most — family. Jay is proof that you can have your cake and eat it too, running a successful shop without sacrificing every waking moment at work.
      • Financial Savviness: With a straightforward chat about managing finances, from rebate checks to navigating economic uncertainty, Jay offers his two cents on keeping your shop afloat and thriving, no matter what the market throws at you.
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
       
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
       
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors










×
×
  • Create New...