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    • Shop Warranty policy

      Hi all, I was wondering where do you typically display your shop warranty policies? Sign posted in office, at the bottom of the invoice, bottom of signed work order, on your website?   What do you recommend?   Thanks,   Nick 

      By CAautogroup, in General Automotive Discussion

        
      • 9 replies
      • 864 views
    • GM Dealer Parts Warranty??? What Would You Do???

      Is there a way to get GM to pay labor warranty? I have a customer's 2005 Chevrolet SSR 6.0L Automatic. Oil pan threads were stripped and we got a new oil pan from local Chevrolet dealer (very pricey) and labor intensive. When I got the oil pan new in the box, it had metal shavings from the casting marks to which we cleaned out and it was fine. We installed the oil pan and after putting some mileage on it, we noticed oil on the ground. After lifting it up we discovered that the oil pan has factory casting marks and oil was literally seeping through the bottom of the pan through the casting mark. The tech is not happy, I am not happy and I'm about to call the customer to tell them the news so they won't be happy paying for more rental car time. I called the parts department from the dealer that I purchased from and told them what happened and they can exchange the pan but they don't pay labor. Very frustrating cause of the labor involved and the customer who had a rental car for about a week now and already turned it in today thinking she was getting her car? Is there a way to get labor reimbursement? I already tried the GM 800 number and filed a complaint and they said it would be about 2 business days or whatever before I get a call back from a rep. Does anybody know how to find a local GM rep to come see their crappy product? Joseph

      By [email protected], in Automotive Products & Services

      • 0 replies
      • 191 views
    • Opinions on my work hours

      Hi, everyone   I just opened an auto repair shop about 4 months ago, but I'm still working my full time job as a tech therefore I open the shop from 4 pm until 9pm M-F and 8-5 on Saturday. I'm starting to build customers but most are from referrals and neighbors I don't get much traffic cars. I'm starting to think that the hours I'm open don't really work for the auto repair business seems like after 6 everything dies. Has anyone worked this kind of hours or what do you guys think about this odd hours.

      By Zs Automotive, in Workflow Management

      • 20 replies
      • 1,715 views
    • Explode Profits In A Difficult Time...

      Discover The Top 3 Sales Techniques To EXPLODE Profits In Your Auto Repair Shop. CLICK TO REGISTER NOW  

      By Ron Ipach, in Marketing, Advertising, & Promoting

        
      • 0 replies
      • 252 views
    • 3rd party tire warranty insurance programs

      I was just wondering the most competitive 3rd party tire warranty programs.  Let me know who you use, thanks.

      By BroyotaMark, in General Automotive Discussion

      • 0 replies
      • 273 views
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