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    • Shop Warranty policy

      Hi all, I was wondering where do you typically display your shop warranty policies? Sign posted in office, at the bottom of the invoice, bottom of signed work order, on your website?   What do you recommend?   Thanks,   Nick 

      By CAautogroup, in General Automotive Discussion

        
      • 8 replies
      • 738 views
    • Rare Openings in Elite's Pro Service Peer Group

      Elite Pro Service is a peer group made up of 90 of the most successful shop owners in North America, and is always full, but as of 11/14 we have a couple of rare openings! "Rare" isn't an exaggeration, as well over half of the 90 shop owners in this peer group have been members since Pro Service was started over 10 years ago. In a world where information is everywhere, it is the quality of the information you have access to that will separate you from the competition, and at Elite we feel there's no equal to the quality of real-time data and best practices that come directly from 90 of the industry's top shop owners. Pro Service is more than a “20 Group” process; it is a community. Not only do our Colleagues believe that 90 minds are better than the standard 10-20 that are most groups, but just about every colleague will tell you that Pro Service has connected them with lifelong friends. There have been several occasions where a Colleague was in trouble with their business, and other Colleagues would “jump on a plane” to help them in any way they could. Pro Service is a caring culture. It’s not only about increasing profits, but about becoming better leaders who create better lives for their employees, take better care of their customers, and make more meaningful impacts on their communities.  It’s about achieving personal and business success, but also about elevating our great industry and every life it touches. It is worth your time to visit the Pro Service web page to learn more. Pro Service Benefits 90 successful, business savvy shop owners working with you to improve your shop’s performance One-on-one coaching from a nationally recognized business coach with over 20 years of coaching experience and over 40 years spent in the Automotive industry Comprehensive host shop meetings performed twice a year, including onsite shop visits, collaboration and training to provide immediate solutions to current issues Yearly Pro Service Conference with training from outside the industry addressing leadership, marketing, recruiting, employee retention, succession planning and more! Monthly online meetings to keep you tuned up Information-rich financial Dashboard with charting, trending and analytics to benchmark performance Extensive library of information resources developed for owners, service advisors, managers and technical staff Support 24/7 To learn more or to find out if you qualify, visit the Elite Pro Service web page: https://www.eliteworldwide.com/20-group.html 

      By Elite Worldwide Inc., in Shop Management Coaching, Business Training, Consulting

      • 0 replies
      • 46 views
    • Post your shop's website!

      We've created this section here for you to post your shop website. This is a great way to get some feedback and suggestions from your peers.

      Please post relevant automotive shop websites only. Any posts including non automotive shop websites will be moderated and removed.

      Thank you.

      By Alex, in Management Software, Web Sites & Internet

        
      • 210 replies
      • 23,310 views
    • Free Simple Shop Management Software

      Hey Everyone, I'm Ricardo from Complete Auto Reports.  You may have heard about the shop management software that we made at a shop in Linden NJ.  We've been really busy over the last year trying to refine the process at a shop through the software.  We have come up with something we think that people can and will benefit from.  We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets.   We've taken our software and made a free package that allows the following from any device with a updated and functional browser: Take appointments from your customers Digital Vehicle Inspections - Included in every service request and sent to each customer if performed Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed Ratings - Customers can communicate ratings directly to you Messages - You can communicate with customers through the platform Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners Sales Reports 100% mobile - Works on everything from your 5inch iPhone to your desktop.  You can presently upload all of your customer information: name, address, phone numbers, email. Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs. Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.

      By CAR_AutoReports, in Management Software, Web Sites & Internet

      • 0 replies
      • 137 views
    • Shop Owners: You don’t have to answer every question for your employees

      As shop owners, we sometimes feel that we need to answer every question and handle every situation. While you need to be proficient as a business owner, you also need your employees to think for themselves.  Empower your people to solve problem.  Ask them for their opinions and don’t be too quick to jump in on every situation.  The more you jump in and solve their problems, the more they will rely on you. This is not to say you don’t have their back; but a team functions best when everyone takes ownership of their position and takes responsibility to take care of problems. Will employees make mistakes? Yes.  But there isn’t a shop owner on this planet that has a perfect record at making decisions.  We all make mistakes. As a shop owner; teach, mentor and coach.  Include your employees in on decisions that relate to their job position.  When employees feel you trust them, they will begin to solve their own problems. This will set you free to work on the things that will bring you greater success.

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

        
      • 2 replies
      • 305 views
  • Similar Tagged Content

    • By Dusty
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    • By Voltek H/EV
      Hello everyone, first post here,
      I'm in the process of opening an actual shop, i've been a mobile mechanic for 10 years. I specialize in hybrid and electric vehicles. I've been searching prices on fluid exchanger machines, lifts and other pricey equipment. I've been looking at some really cheap Chinese equipment on ebay, i'm just wondering if anyone here has successfully used any of this equipment. It's tempting but I know the old "you get what you pay for" mantra. They got lifts for $1,600 and ATF fluid exchangers for $335. Might be worth trying the fluid exchanger on some of my own vehicles for that price. I appreciate any input, thank you!
    • By brian lorenzo
      I am need of some advise. So the last year and a half we have had an up and down roller coaster of a ride. I have spent pat of my time trying to get our newest location up and running and neglected our original. In that time I have had a rash of "bad" employees, both techs and counter people. Quite a few upset customers and quite a turn over. 1 or 2 in particular have completely destroyed our reputation. We lost our core clientele as well as low car caking l, aro and overall phone calls and business. During this stretch, we would have great months when I or my GM would be there full time, then the complaints, and crash when we relaxed. April this year we had our worst month since 2008 right after 4 consecutive good months. Does anyone have any type of suggestions on how to go about repairing the damage that has been done? 
    • By nick
      Hi,
       
      I have wanted to start my own shop for a while. I am having trouble finding resources for this matter. I am wondering how you started your businesses. Capital, business plans, first year profits? I am master tech and make decent money however I have two houses and a family to support. So, to jump into a business I would need enough money to fall back on while the business grows. I would definitely start out with a small shop to keep cost down. Any help will be appreciated.
       
      Thanks Nick
    • By Yosef Feldman
      Hi!
       
      The battery charger in my shop is on the way out. I am looking to buy a new one. I need something solid that can handle abuse in a busy shop. Has anyone had any great experiences?
       
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