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The other day I was discussing customer issues with my service advisors during our regular meeting. It appears, they tell me, that people are more edgy today than ever. It used to be years back that people would throw the car keys on the counter and tell us, “Just call me when it’s done”. Now, it’s more like, “Call me first if you find anything”.

 

I am not complaining about sales, it’s been pretty good lately, especially after a less than normal winter. It’s just that the mood of the consumer is somehow different. Is this the new normal?

 

I think it’s so important now that we see things from the consumer’s point of view. Give them great service, quality work, and show them that there is great value in our services and repairs.

 

I wonder what the rest of the country is seeing?

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