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    • By Joe Marconi
      At this very special time of the year, I would like to wish all the very best life has to offer.  My gift from all of you are the amazing posts and contributions each of you have made to help each other and help the industry.  It makes me proud to be among such an elite group of shop owners!
      Thank you all!  Merry Christmas!  Happy Holidays!
      Joe Marconi 
       
       
    • By totalautocare
      How do you train your advisors and your technicians on time management?
       
      We're a small shop (2 bays, 1 advisor, 1 tech and myself who doesn't wrench). I was asked today if we could call in an additional technician to help with the extra work tomorrow. I asked them how much work is on the schedule, they said hours of inspections and diags. I told them to inspect and diag everything in the morning and schedule out the repairs with the client from there. "Diag in the morning, repair in the afternoon" as I've heard it said and that always made sense to me. My little crew is willing to go the extra mile to get things done but don't seem to have the tools of time/scheduling management to do this as effectively as I'd like to see.
      Is there a resource out there to help teach the fundamentals of scheduling? 
      Thanks.
    • By Joe Marconi
      I want to wish everyone a Merry Christmas and Happy Holidays. This is a special time of year, and we need to reflect on what we have, rather than focus on any shortcomings.
       
      Thank you to all AutoShopOwner members and wishing everyone the very best this holiday season!
       
    • By Joe Marconi
      I want to wish everyone the very best this holiday season. I hope that each of you get to spend quality time with family and friends and enjoy the things that matter the most.
       
      Happy Holidays! Merry Christmas and Happy New Year!
    • By Joe Marconi
      The holidays are a great time of the year to strengthen your relationship with employees and customers. Spend time with customers and employees discussing holiday plans and family. Show everyone that you value people first, profit second. Make sure you are genuine and show sincere interest in others. In the spirit of Christmas, the more you give the more you will receive. And of course, never forget your own family.
      Happy Holidays, Merry Christmas and A Happy New Year!
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