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The Sale Isn’t Over When the Customer Pays the Bill


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Probably the most important step in the service process is what happens when the customer pays the bill. Who is handling the payment process? Where is the car located for pick up? Will the customer get a follow up phone call? Was there a review of the work and an attempt to book the next appointment? We all know the repair is important, but the customer can’t see that new timing belt your tech just installed. How she is treated at car delivery can determine if that person will return.

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