Quantcast
Jump to content


  • Similar Forum Topics

    • Mobile Auto Repair?

      Hello Everyone! Hope you enjoyed your Thanksgiving as much as I did. I wanted to bring this topic up because of PEP BOYS recent "expansion" into launching their "mobile" service. I was interested in your thoughts. Are mobile mechanics a threat to your shop in any way? What are your thoughts? Do they/can they provide the service that today's cars need? 

      Or, on the other hand, do you operate as a mobile tech? What are the struggles you face. From what I am hearing, people "seem" to expect mobile to be cheaper. 
       
      Only trying to start a discussion about this - and really because, from what I am seeing, there's a lot of buzz around the Pep Boys effort.  Comments? Really interested to know your thoughts.    Matthew Lee
      "The Car Count Fixer"
        PS: Join me on YouTube and check out this totally FREE on-line course I'm offers- "How to Double your Car Count in 89 Days!"

      By JustTheBest, in Auto Repair Shop Management Help? Post Here!

        
      • 4 replies
      • 153 views
    • The person answering your phone may be killing your repair shop

      A few weeks back I had a problem with my refrigerator.  I got a referral and called an appliance repair company. I called three times and each time I called this is what happened: "C and E appliance, please hold."  I was put on hold three times for about 5 minutes. After being put on hold each time, a women would say, "What's the problem?"  No engagement, no sign of interest for me the customer, no signs of caring.  I gave the women a brief description of the problem and each time she told me someone would call me back.  Well, no one did. So, I called for the 4th time, and as the person answered the phone I said, "DO NOT PUT ME ON HOLD."  There was silence, so I continued.  I explained to her that she has spoken to me three times,  I left messages three times and three times you told me that someone would call me back.  She replied,  "You are talking to the wrong person, if you have any complaints, write a letter to my boss, after all he won't listen to me anyway."  I hung up the phone and called another company. The lesson and takeaway here is simple: Who's answering your phone?  The wrong people on the phone in your shop can kill your business.  Have meetings with your people. Make sure you review your phone skills policy. If you don't have one, create one.  Empower your people to people to handle issues. And make sure you log every phone call. If you feel you have a problem, start recording phone calls.  Your phone is your lifeline to future business.  So, please ask yourself....Who's answering your phone?   

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

        
      • 5 replies
      • 558 views
    • Website Mobile Friendly Test

      Google has a great tool that allows you to check the mobile "friendliness" of your website. Just enter your website url at Google dedicated page: https://search.google.com/test/mobile-friendly You should get something like: If you don't, time to look into updating your website 😁  

      By Alex, in Website Tips

        
      • 1 reply
      • 280 views
    • [Webinar] Employee Management Made Easy – Exclusively for AutoShopOwner Members

      This is an exclusive invitation to all AutoShopOwner members! You are invited to Elite's Employee Management Made Easy webinar on Tue, Feb 13, 2018 1:00 PM - 1:45 PM EST! Join Elite at this powerful course and you’ll see just how easy it is to improve employee morale, drive up productivity, and increase your profits. During this webinar you will learn… the key fundamentals of employee management proven tips on how you can improve employee morale how to deal with the most difficult employees  

      By Alex, in Shop Management Coaching, Business Training, Consulting

        
      • 1 reply
      • 407 views
    • Cell phone and internet distractions

      How do shops handle the use of cellular phones by their technicians during work hours?

      By cmautocare, in General Automotive Discussion

        
      • 13 replies
      • 859 views
  • AutoShopOwner Sponsors



×