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[Podcast] RR 366: Defend Our Marketplace – Keeping Up With Connected Cars


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The Panel:

Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware.  Look for Carolyn’s other episodes HERE.

Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

Niko Sougias and his sister Julia work side by side with Charlie and Shelly to carry on the family tradition of Charlie’s Foreign Car Service, one of Downtown Encinitas’s most successful and enduring local businesses. Niko purchased the shop from his father 3 years ago. Charlie’s Foreign Car is a BOSCH service center. Niko is a member of ASCCA and sits on the connected car committee. Niko is a newly appointed BOSCH Car Council member. Also an Encinitas Rotarian. He is Married with 2 kids. Niko now operates the shop with 7 technicians, 3 service advisors, and a parts manager. Look for Niko’s other episodes HERE.

About ASCCA’s Connected Cars Committee

ASCCA’s Connected Cars Committee was established August 1st, 2017 with the mission to “protect the ability of ASCCA membership to do business in California, including safe, secure, and uninterrupted access to vehicle onboard systems and the required tools to fix them.”

Committee members are also active in:

  • National Automotive Service Task Force (NASTF)
  • Society of Automotive Engineers (SAE)
  • California Automotive Wholesalers Association (CAWA)
  • Auto Care Association (ACA)
  • Auto Service Association (ASA)
  • ASCCA Government Affairs Committee

Connected Cars Committee Objectives

Membership Support: The Connected Car Committee supports ASCCA membership, providing:

  • news and analysis of the trends in “connected” cars (telematics and autonomy e.g.)
  • resources for information and training
  • guidance on best practices

Partner Collaboration: The Connected Car Committee will work with ASCCA partners, providing:

  • feedback to partners on “connected” issues as they pertain to California
  • representation in partner advocacy nationwide
  • participation in “connected” related events across the Aftermarket

Government Support: The Connected Car Committee will support the ASCCA Government Affairs

The committee, providing:

  • coordination on “connected” issues; at least one current member on both committees
  • a dedicated mouthpiece (for members and partners) regarding “connected” issues
  • immediate updates on “connected” issues that may be relevant to legislation.

 

Key Talking Points:

  • ASCCA Team Weekend -Reassurance and clarity after learning more about the changing cars in the industry
    • Keynote speaker Fred Gruner- Principal Engineer at NVIDIA
      • Any decision a person makes in less than a second a machine and robot can do it. But human brain compared to supercomputer can still out compute it
      • Autonomous cars can learn
      • How do you operate autonomous vehicles safely? Functional safety- A situation with the absence of unacceptable risk.
      • Can you repair autonomous cars? Yes
      • Security of autonomous cars will be elevated- Need to be prepared with credentials in order to access cars  
    • What’s next?
      • Stay ahead of curve- continual learning and being ready for autonomous cars
      • “Adapt or become obsolete”
      • Get involved with organizations and associations

Resources Mentioned:

  • ASCCA Connected Cars Webpage HERE
  • Luscious Garage Webpage HERE
  • Autotrend Diagnostics Webpage HERE.
  • Charlie’s Foreign Car Webpage HERE.

Thanks to Carolyn Carolyn Coquillette, Dave Kusa and Niko Sougias for their contribution to this podcast.

Leaders are Readers. Go the BOOKS page on the website.

 

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulEpisode-Logo-Sponsored-By-v1-300x93.pngMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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