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[Podcast] RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews


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Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

Key Talking Points:

  • Accountability must be in the drinking water of organizations.
  • Year-end is the time to have quality time with your team to share developmental needs and accomplishments.
  • There is a fear to sit with your people to discuss their behavior and contributions to improve themselves and the organization.
  • “The basis of all relationships in life is trust.”
  • “True friends are blessings.”
  • Find the training programs to help develop your people.
  • We’ve gotten feedback throughout our lives, for example, a report card and/or a grade in college.
  • When you move forward in life and in business you need help to change your knowledge and behaviors.
  • “The truth will set you free”. Silence is not feedback. People want feedback.
  • We do not give enough compliments. They are free. They have to be sincere, they have to be genuine.
  • Reviews/feedback needs to be one on one and it needs to be two way.  ‘Give me feedback on how I can Improve’.
  • You must treat everybody as an individual.
  • You can’t have a base of trust without clear expectations.
  • The people side of the business gets pushed down. If you take care of your people you’ll take care of your customers.
  • We get the tone of the organization from the leader.
  • Millennials want feedback daily. If not you are not going to retain them.
  • Wage increases should not be discussed at a performance review.
    • They are two different conversations.
  • Find a quiet neutral setting for your review.
    • Don’t sit behind the desk.
    • Give a week advance.
    • Bring notes with you so we can have a give and take dialogue.
    • Confirm with your report a few times during the week.
  • Never provide feedback or offer promotions via email or text.
  • Every company needs to have their values posted everywhere in the business.
  • Culture drives strategies.
  • You need to understand your team members personal goals.
  • We can do anything we set our minds to. Give the human credit. There is potential in every organization that is underutilized.
  • Find your human potential. Start an idea committee.

Resources Mentioned:

  • Link to the article “You Can’t Handle The Truth”
  • Thanks to John Passante for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by Federal-MogulEpisode-Logo-Sponsored-By-v1-300x93.pngMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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