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[Podcast] RR 457: Justin Allen – Working Too Hard? Feel Burned Out?


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In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

Moving around the country as a child created a natural tendency to connect with others!

Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

Key Talking points:

  • Are we working too hard?
    • Justin has love of people- everyone has the  same common goals no matter what industry you are in
    • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
    • Burning out yourself, your family and your technicians 
    • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
    • Nothing can improve without change- are shop owners receptive to changes?
    • New technology isn’t an expense, it is an asset
    • Set old used tire by road- simplest visual marketing to get into the tire business
  • Hunter Engineering Company- first role in outside sales
    • 7 weeks of training
    • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
    • Want to grow business and expand his ability to serve customers- what can I do to help?
    • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 

Talk soon,

 

 

 

Resources:

  • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums NAPA-AutoCare-Logo-Vert-A.gifdiscounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

 

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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