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From College to ADAS Calibrations – Learning How [RR 599]


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Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

Dominik Wrobel works at Mobile Auto Solutions in the Chicago land area. He has a bachelor's degree in applied sciences from Southern Illinois University and have no experience as a technician. 

At MAS, he is working out of headquarters where he get to learn how to use all the technology at his own pace. He and Bob Heipp are the only ones that work out of HQ while everyone else is mobile. Since he started, he has been doing jobs that can not be done mobile because of space restrictions and or certain tools that cannot be taken to the jobsite. He pretty much work by himself and get to pick Bob's brain with any questions he has along the way. He is working his way up to taking mobile jobs when work at HQ is slow. You can check Dominik's episodes HERE.

Key Talking Points:

  • Hired Dom from referral from instructor from high school automotive boardGraduated Southern Illinois University with 4 year automotive degree
  • Bob is his mentor- similar to an apprentice program. Huge ROI with proper training, resources, and development
  • Uses “Slack” for communication between all 25+ employees- always willing to help and answer any questions for Dom   
  • College built the foundation but the technology was the big learning curve
  • Talent for finding SI, calibrations, alignments, and researching
  • Once hired they evaluated his skills- bugged company car to be diagnosed and evaluated his thinking process and how he can overcome challenges and adapt  
  • New technologyAlways changing, always new- have to take it one step at a time and be a problem solver 

Resources:

  • Thanks to Dominik Wrobel and Bob Heipp for their contribution to the aftermarket’s premier podcast.
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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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