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Focus on People, That's what will be remembered after COVID


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It's hard to believe that it's almost a year since COVID-19 hit.  And for many businesses, and repair shops, it's been a challenge.  While many areas around the country have not seen a downturn, there are other areas that have been harshly impacted.

Areas such as mine have seen a decline in miles driven per customer of up to 50% or more.  Just consider working from home, the drastic decline of going out to dine and other activities, a decrease in after-school activities, a decease in youth sports, buying online and every other action that has become the norm, and it adds up to a negative impact for so many shops.

NOW, you know ME.  I always put a positive spin on everything.  At this too shall pass. COVID-19 will be behind us and we need to prepare for great times ahead.  

I urge everyone to focus on people: Your family, your employees, your customers, and the community.

With regard to your customers, they will remember you and their experience long after the water pump or mass air filter you replaced in their car.  

If you are having a decline in sales, here a few tips:  Establish your new goals, look at your expenses, reevaluate your breakeven, make sure your labor and part margins are in line.  BUT, never forget that your most important strategy is the culture of your business. 

Lastly, cherish every minute with family.  This Crisis has brought Clarity. And let's never forget the things that money cannot buy. 

 

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