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12 Days of Christmas


Gonzo

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 12 Days of Christmas 
      at an Automotive Repair Shop
 
You know the song, so just sing along with me in the holiday spirit.
 
On the 1st day of Christmas  a customer sent to me:
A cartridge for my grease gun.
 
On the 2nd day Christmas a customer sent to me:
2 Latex gloves, and a cartridge for my grease gun.
 
On the 3rd day of Christmas a customer sent to me:
3 Wrench ends, 2 latex gloves, and a cartridge for my grease gun. 
 
On the 4th day of Christmas a customer sent to me:
4 Wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 5th day of Christmas a customer sent to me:
5 Piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 6th day of Christmas a customer sent to me:
6 Brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 7th day of Christmas a customer sent to me:
7 Dash lights flashing, 6 brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 8th day of Christmas a customer sent to me:
8 Engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 9th day of Christmas a customer sent to me:
9 Coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 10th day of Christmas a customer sent to me:
10 Headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 11th day of Christmas a customer sent to me:
11 Gears a-grinding, 10 headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
On the 12th day of Christmas a customer sent to me:
12 Trannys slipping, 11 gears a-grinding, 10 headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
Speaking on behalf of the entire automotive repair industry,
Thank you to all our customers for their patronage.  We appreciate it.
Have a Very Merry Christmas and a Happy New Year. 

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         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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