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Negative review while serving vehicle

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Hello all,

Has this ever happened to any of you?

We recently went out of our way to accommodate a customers' vehicle repair request. Though the customer was argumentative about pricing, hours charged, parts used etc, they ultimately agreed to the repairs. About an hour or so later, we receive notifications of several 0 or 1 star reviews on many social websites including Yelp, Google, Yahoo, Facebook....... you name it they had an account or made a new account to put their side of the story out there. 

How would you handle this? Do you feel obligated to complete the said repair? 

Thanks in advance for your thoughts and opinions.

 

Nick 

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