Quantcast
Jump to content









Joe Friday Diagnostics - AGE check--remember Dragnet with Sgt. Joe Friday? Here's my version of the Sarge diagnosing a car


Gonzo

Recommended Posts

Joe Friday Diagnostics                                     
"How would Sgt. Friday explain auto repair and diagnostics…
que the music: " 
 
  The story you’re about to read is true; the names have been 
changed to protect the innocent.  
 
  Monday morning, it was cold that day. I was working day shift out 
of the repair division. There’s a suspicious vehicle at the front of the shop.  
A customer walks in the door. I’ll take it from here.  I’m a mechanic, the name’s Friday. 
 
  It was a 2003 Ford, 5.4 liter, fully loaded and sounded like it was running rough.  The lady came to the counter. 
 
  “Good Morning ma’am, what can I do for you,” I said to the complaintant. 
 
  “Yes, I’m here about my car,” she answered.
 
  “There’s a problem with the car, I see. What can you tell me about it?” I asked, in my usual non-threatening, but confident monotone voice. 
 
  “I was on my way to deliver my recyclables to the east side collection area, because I’m a concerned citizen you know, when my car started to make a coughing and clattering sound.  I thought I would bring it in to have it checked out,” the owner answered.
 
  “Coughing and clattering, hmm, not a problem. I’ll get it investigated, I can interrogate the pursuant this morning, especially for a concerned citizen such as yourself,” I answered while maintaining my professionalism.
 
  “Well, do you need any other information from me?” she asked.
 
  “Just the facts ma’am, just the facts,” I said.
 
  “The check engine light came on,” she reported.
 
  “This could be of some help. Sounds like a possible 0300 (engine misfire).  But I’ll check it out first, I’ll need to finish my investigation in order to give you any proper results,” I said to her, while my pen was busy jotting down the facts onto the always present handy notepad.
 
    She left the car with me for further interrogations.  Using the scanner made the results easy to locate. It wasn’t long before I got an answer.  It was a P0302 in progress… misfire on no#2 cylinder… normally an open and shut case.
 
   09:30 Am, working on the assumption that the perpetrator was somewhere near the 2nd cylinder; I went in for further investigations.  I checked the usual suspects. Pulling the plug didn’t yield any new clues.  The plug was good and answered all the standard questions.  The coil was a more likely suspect; a simple test could answer the problem. 
 
    I’ll set up a little sting operation by using a decoy. Taking the nearest coil and replacing it with the suspected faulty coil, and put the known good coil on the other plug.  I was hoping to see the miss move to the other cylinder.  It didn’t. In fact it was gone. 
 
   10:05 Am, Now the challenge was on.  I’ll have to go back over my facts and check the crime scene again.  There’s something I must have overlooked that might be the key to this investigation.  Two things come up as good possibles; the connection or terminals at the coil, or the spark plug boot attached to the coil.  The plug boot had a good alibi… it had just been changed, in fact so was the spark plug.  That left the coil connection.  
 
   A more in-depth interrogation of the connector is needed.  My years of technical diagnostics work told me to look closer at the wire and the connector.  The guilty party in this case appears to be one of the wires at the connector.  It was barely hanging onto the housing.  Only the plastic sheath was still connected, and the wire itself was not answering to any of the standard questioning or interrogative tactics.  
 
  Under the intense glow of the high powered shop light the investigation continued.  Resorting to some strong arm tactics I pulled on the wire while using a few choice investigative words, the plastic sheathing kept getting longer and longer.  Soon, it snapped under the pressure to expose the desperado for the perpetrator it really was. 
 
   11:45 Am, The repair was completed, and tested to verify the repairs were effective.  The car in question was back with its rightful owner by the end of the day.  I now can close the file on this one, another job well done.
 
  In conclusion: With the P0302 in question deleted from the computer history, the coil connector was then convicted of failure to cooperate. With her car back on the road she could once again be a productive concerned citizen of this great metropolis.  
 
  Case closed and now, back to the front desk waiting for that next problem to come through the door.  This city is full of broken, non-maintained, and poorly running cars.  As a concerned citizen I’ll be on the lookout for these suspicious misfires and other infractions of the auto world. 
 
  There are thousands of men and women in this city, who know that being an auto tech is an thankless, grease covered job that's done everyday without any fan fare.   Then again, I'm part of that glamourless, grease covered world... my names Friday, I'm a mechanic.    
 

View full article

Link to comment
Share on other sites



  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      Shop Marketing Pros Live at L&N Auto
    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Part 6
    • By carmcapriotto
      At VISION 2024, Kim taught a class on customer loyalty. It was incredibly well received and we’ve decided to bring a conversation here in podcast form where she touches on a critical piece of business: creating loyal customers. Listen in for tips, strategies, and just real-talk!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.
      Show Notes with Timestamps
      Loyalty: strong feeling of support or allegiance What that means to me. Companies I am loyal to: Bear Mountain Bakery, Holtz Leather, The Basketry, Smallwoods Simon Sinek’s Ted Talk “Start with Why”: Your purpose, Your cause, Your beliefs We are lonelier & more apart than ever before Maslow’s Hierarchy of Needs Our Core Values We have an intense desire to feel a sense of belonging - even more with digital communication. Unreasonable Hospitality by Will Guidara - Episode 89: https://autorepairmarketing.captivate.fm/episode/089 Create Loyalty by: Being thoughtful and intentional with all you do. Understanding the difference between service + hospitality. Service is black and white. Hospitality is full color. Having authentic connection: Southwest Airlines - the heart, Ciro - my Italian driver, 1st Phorm, Eleven Madison Park Restaurant’s hot dog story, Bear Mountain Bakery, The Basketry, Holtz Leather, Smallwoods. Knowing your clients, understanding them, being present, listening, and being considerate and generous (read the book: Gift*ology). Being a trusted resource. VISION’s speaker: Scott Stratten, said, “If you want to worry about the bottom line, you’ve got to focus on the front line.” (To obsess about how your customers feel, you must obsess about how your employees feel. Customer loyalty comes after employee loyalty How are you taking care of your team? Daily Stand-Up (gratitude and top priority) + a checkin/awareness for me.Team Outings. Letters/notes/recognitions. Mentoring. Schedule emails/slack messages/texts Too many companies leave the human behind. We live in a world where we have an opportunity - responsibility - to make magic in a world that is desperate for it. When you make magic you add to the layers of loyalty being created. Make this part of how you do business. A process. A time, place, a procedure/reminder.  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Lagniappe (Books, Links, Other Podcasts, etc)
      Canva - Mood Boards  
      Click to go to the Podcast on Remarkable Results Radio
       
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
       
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching examines the JD Power 2024 US Customer Service Index Study. He offers strategies for auto repair shops to outperform dealerships by focusing on immediate service, convenience, and the smart use of technology. Cotton emphasizes the need for shops to educate customers and offer value through quality service rather than just competing on price. He advises shops to enhance their online presence and local advertising to attract customers. The episode is a guide for auto repair businesses to improve service and capitalize on dealership shortcomings to gain customer loyalty.
      The JD Power 2024 US Customer Service Index Study (00:01:10) Insights from the study on dealership customer service, wait times, and technician retention.
      Dealership Wait Times and Technician Retention (00:02:14) Discussion on the impact of wait times, technician retention, and the influence on customer satisfaction.
      Customer Preferences and Technology (00:06:25) Customer preferences for immediate service, convenience, and the importance of technology in service updates.
      Rising Costs and Customer Satisfaction (00:09:02) Increase in the average amount spent on dealer visits, the impact of inflation, and customer satisfaction.
      Adapting to Market Landscape (00:13:18) The need to embrace technology, improve communication, and address wait times and cost concerns.
      Advertising Strategies for Auto Repair Shops (00:14:22) Tactical approaches to leverage speed, convenience, technology, cost-effectiveness, education, and tailored promotions in advertising.
      Implementing the Marketing Strategy (00:19:05) Guidance on assessing current advertising channels, revamping content, and staying responsive to market changes.
      Connect with Chris:
       
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.
      Show Notes
      Gaming and the Lessons from Elden Ring (00:00:11)  The Importance of Training for Technicians (00:11:08)  Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08)  Free Thinking and Following Procedures (00:17:53)  Gaming Experience and Work (00:18:53)  Feeling Good about Accomplishments (00:19:57)  Learning from Situations and Journaling (00:21:01)  Improvements and Tools (00:22:10)  Business Decisions and Tool Acquisition (00:23:16) Applying Gaming Enjoyment to Work (00:24:17)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...