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After looking and reading some posts Here are some quick answers to some of them.

Charging for Diagnostic time... Absolutely and is easy done. 

Fleet Customers.. Absolutely if you have the man power and shop to handle them. Be careful , you can loose them if your not equipped to support the amount of work. Do your homework.

Damage and misfortune to a customers vehicle while in your care... If it's your fault just fix it. If not assess and address it quickly, the sooner the better. 

Know your Business not just part of it... Know it inside and out. Knowing your fixed cost is a must. 

Spend Wisely ..It takes money to make money keep it balanced , don't invest without returns.

Advertise Wisely....Quick example : If you are around a large place of business where people work , Hospital, Shopping Mall, Manufacturing Plant Etc there are just a few suggestions of gaining customers for next to nothing cost, to attain those customers. A promotion on a business size card and NO, you don't have to discount a thing. 

Dealing with employees ..On cell phones , drugs etc whatever you don't address you condone!  

Hope this helps  Need help with anything, I am a phone call or email away !

Dan Stevens 

Stevens Automotive Services  

   

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