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Really ! If you don't someone else will and your right, you won't see them again!

Time and time again I hear in this site "They just want a discount" they are not the kind of customer we want !!

I would suggest you change your mind set. Just because a customer has been programmed to seek discounts doesn't make them a bad customer. Every business offers some kind of marketing pitch that, in the customers eyes, is a discount.

DEAL WITH IT !! And how YOU DEAL WITH IT can get you a lot of good repeat customers. Yes customers that trust you, spend money with you ,listen to you etc.

You should ,or have a staff of advisers that should be able to overcome this and in the process gain a customer. 

Your competition is changing rapidly in 2018 as small lube shop chains are starting to do brakes, tires, etc. That's right your gravy work, and that's just the beginning.

There are a lot of changes getting ready to be rolled out in 2018. 

Be innovative, smart and never judge a book by it's cover it could cost you more that ever. 

How do you deal with that type of customer ? I hope in the future it is with doing smart business. 

 

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